a little story

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  • blsquires
    Trusted Tech

    Site Contributor
    250+ Posts
    • Nov 2008
    • 342
    #1

    a little story

    one of the techs was working on a brother facs for three days .it was jamming then when he fixed that it would print three copies then it would come up with a fuser error.

    so the machine so far in labour cost was about $1920 dollars (new price of machine $300)

    I got a manual from paul at just manuals .download about 2 minutes check circuit diagram about 5 minutes .

    put plugs back on the right connectors 5 minutes.give machine back to customer and charge workshop prices $90

    so the point of the story is we could have saved $1920 and made $77.50.
    Tags: None
    • Tonerbomb
      AutoMajical Resolutionist

      Site Contributor
      2,500+ Posts
      • Feb 2005
      • 2589
      #2
      Re: a little story

      Originally posted by blsquires
      one of the techs was working on a brother facs for three days .it was jamming then when he fixed that it would print three copies then it would come up with a fuser error.

      so the machine so far in labour cost was about $1920 dollars (new price of machine $300)

      I got a manual from paul at just manuals .download about 2 minutes check circuit diagram about 5 minutes .

      put plugs back on the right connectors 5 minutes.give machine back to customer and charge workshop prices $90

      so the point of the story is we could have saved $1920 and made $77.50.
      Unfortunately the cycle repeats it self..................
      Mystic Crystal Revelations

        Comment

        • KenB
          Geek Extraordinaire

          2,500+ Posts
          • Dec 2007
          • 3945
          #3
          Re: a little story

          It still totally amazes me that techs can be expected (if not demanded) to fix and maintain equipment without the benefit of a manual.

          Would you trust your car to a mechanic who had no manual for it?
          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

            Comment

            • MR Bill
              Senior Tech

              500+ Posts
              • Jan 2010
              • 532
              #4
              Re: a little story

              How does a tech work on a $300 machine for 3 days? Who is the owner of this company ? How is this company stay in business? ETC. ETC.

                Comment

                • emujo
                  Field Supervisor

                  2,500+ Posts
                  • Jun 2009
                  • 3009
                  #5
                  Re: a little story

                  Originally posted by blsquires
                  one of the techs was working on a brother facs for three days .it was jamming then when he fixed that it would print three copies then it would come up with a fuser error.

                  so the machine so far in labour cost was about $1920 dollars (new price of machine $300)

                  I got a manual from paul at just manuals .download about 2 minutes check circuit diagram about 5 minutes .

                  put plugs back on the right connectors 5 minutes.give machine back to customer and charge workshop prices $90

                  so the point of the story is we could have saved $1920 and made $77.50.
                  This is know as OJT...Emujo
                  If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 36248
                      #6
                      Re: a little story

                      Originally posted by Tonerbomb
                      Unfortunately the cycle repeats it self..................
                      So true. So true.

                        Comment

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