When good customers go bad.

[SGT_Snacks-64]

OR THE ONES THAT TAKE POT SHOTS AS THEY PASS BY MAKING SNYDE COMMENTS.

You got to love the typical Office jock, the guy who, unlike everyone else, walks up to the machine you're crouching infront of and comes out with the "Oh no is it broken?" :\ Instead they do that funny "turning around" walk to keep their dignity "?" I also get annoyed when it's "My fault" that the copier doesn't work, according to the customer. I now just turn round and say "Well, I didn't exactly invent the machine".

Customers... can't live with them, couldn't earn without them.

[Ollie1981]

"Can I have a new machine?" Do they think that we ride around with a spare strapped to the roof of our car? Always remember to let them know that a new machine will not make the people using it any smarter than they already are.

Stock answer:- "Sure you can! Are you going to sign the check?"

[Ollie1981]

I really like it when I get to the account and the customer meets me at the copier. I no longer set my tools down, when I am asked the question? What is wrong with it?

If I was a psychic, I sure wouldn't be there listening to them gripe. I would have won the lottery multiple times

I love when they ask "How long is it going to take to fix because I need to go a gazillion reports" when you're ringing ahead to give an eta and they've given the vaguest of vauge fault descriptions.

Man, some of the sarcastic crap I'd say if I wouldn't get fired.

Them:- "How long is it going to take/what wrong with it?"

Me:- (In the style of a Voodoo Shaman) "I shall consult the bones"

*I then throw the bones left over from my KFC bucket on the floor and examine them with a suitable mystic expression"

[Ollie1981]

You got to love the typical Office jock, the guy who, unlike everyone else, walks up to the machine you're crouching infront of and comes out with the "Oh no is it broken?" : Instead they do that funny "turning around" walk to keep their dignity "?" I also get annoyed when it's "My fault" that the copier doesn't work, according to the customer. I now just turn round and say "Well, I didn't exactly invent the machine".

Customers... can't live with them, couldn't earn without them.

I hate the ones that don't say anything. They just lurk behind you with armfulls of stuff to copy, wait for about ten minutes whilst you're busy fettling with whatever copier innards your on with at the time, before loudly sighing/tutting and storming off.

Or the assertive "executive" types who just thing that by demanding something loudly and repeatedly, it will magically happen.

I was onsite changing a web in a Aficio 2075, it was the main office MFP set up for printing, scanning etc, there was also a Model-J of some description for colour.

This "executive" had been rummaging around in the closet and had happened upon an FT4015, he'd decided that he was having this as his own personal MFP.

The fact that this machine was, wasn't and never will be multifunctional didn't seem to matter. A very tiresome conversation went thus:-

Him:- I want to scan and print from this, why can't I?

Me:- It's analogue, you can't scan or print.

Him:- You can from that one (points to 2075) and that one (Model J) I don't see what the problem is.

Me:- It's analogue

Him:- and.........?

Me:- You cannot scan or print from an analogue copier, those two are both digital.

Him:- Don't give me your techno bollock talk, either make it happen or if you aren't up to the job, get someone else here who is. The word "can't" isn't in my vocabulary sunshine.

*Goes back into his office*

Me:- (under my breath) Wanker!

[Jimbo1]

The other day I go on a call for the cusomer can't load staples.

Get there and they don't even have the right staples. If you are familiar with the KM-3035, they were trying to load Swingline staples into the compartment in the front left for one of the carrying handles.

I have developed the ability not to laugh outright in the customers face.

[fixthecopier]

I have that ability and I have seen what you have seen. I show up and my staple cartridge is on top of the machine and a ream of regular staples is sitting in the big open space. I had a customer pull out an image unit, sit it on the floor and lay a toner bottle in the space. I said nothing, I put the IU back in and the toner bottle in the correct spot and left.