The other day my boss tried to donate a lexmark ink jet printer to a customer, and it failed when he took it there. I was ask to look at it. My first diagnosis was that it is a piece of shit, but that wasn't good enough. It was new and wasn't pumping ink in 3 of the 4 tubes. With no dealer number to call real tech support, I was stuck with the customer number. What was the first thing they wanted to do??? Go on guess! You got it, if you said update the firmware. When I ask the guy to explain how firmware would cause the issue, he was stumped, so I hung up on him, told my boss it was a piece of crap and he shouldn't sell them anymore, threw the one in the junk pile, and unboxed another for his customer.
Hell for techs would be being on a call, and having to talk to the customer hotline, every time you dial the tech line. You keep explaining you are a tech, but they don't get it.
Hell for techs would be being on a call, and having to talk to the customer hotline, every time you dial the tech line. You keep explaining you are a tech, but they don't get it.