newbie training advice?

[MHeon71]

Re: newbie training advice?

Great advise. Try to keep it simple and when you are spinning wheels, take a break. Tell the client you are going to look for a part a just take 5 minutes to clear your head and restart the troubleshooting process.

[michaelc]

Re: newbie training advice?

Remember the copy process, train the customer, and keep the machine clean inside and outside.

[bigdaddy]

Re: newbie training advice?

The bad days make the good days better. Remember this next time you deal with an end user that seems to have a personal responsibility to make your life hell. I have seen plenty of customers like this in 8 months. But the one customer who actually appreciates your helping them will take center stage in your mind and make you strive to be a better tech.

Relax, take a deep breath. I started taken the online training and completed 12 courses my first week. I remember none of it. The best training you will ever get is from screwing something up then fixing it. Trust me, you learn very fast what to do and what not to do.

Always start with the simplest solution first. I can't tell you how many times I have completely torn down a machine and incompleted a call for a simple problem.

Most service managers take it easy on rookies. Just learn from the dumb things you do and you will be fine. My service manager learns something new everyday, and expects me to learn something too.

Don't panic and always carry a towel!

oh and read the hitch hikers guide to the Galaxy, if you don't understand that quote.

[ptrflrs]

Re: newbie training advice?

A few things that have helped me are:
ask end users questions to define problems,
Read the manuals! (Usually expressed as "RTFM!" around here for obvious reasons)
try the simplest solutions first, use the process of elimination to zero in on issues. Learn to update firmware including finishers etc, ride along with the better technicians (they aren't always your boss or supervisor or even the ones your boss thinks or the ones with the best numbers) never assume anything or take things for granted, if you get stuck a long time on a problem machine take a 5 minute break away from the machine, Learn that its ok to ask for help or call tech support after you have "tried everything" Write down notes for each model or series you work on with weird issues you fix and common error codes and common parts/supplies, your positive attitude will always help, be honest with the clients; if u tell them that you're coming back with a part or whatever, a good rapport with clients is key especially when you have to deliver bad news like "your machine will be down until i get that back ordered part next month" Don't fix things that aren't broken; the end users perceptions of properly working machines will not always match yours,
also, if you have a phone with a micro sd card load it up with service, parts, product support guides and common problem bulletins for the models you will be commonly working on. Stay organized and be the envy of your coworkers... simple, right?