I am your typical tech.
Most days I have very manageable, dare I say "easy" calls. Sometimes, in the summer, when I drive around in the glorious weather, enjoying the freedom of a field tech and racking up happy customers I pinch myself at what a fortunate job I have.
However, again like most techs, I have my dark cloud days. I have a nightmare problem. Like when a finisher jams periodically, you sit there watching like a Donkey having no f'n clue which sensor, clutch, gate, motor or solenoid is failing. Or ordering the wrong part for a downed machine. Or saying something stupid.
My Zen is to always remind myself that Horrible Nightmare Machines eventually get fixed or replaced. It helps to look back and remind myself of those dark cloud days. They ALL go away. Speak up to your service manager, or tell your dispatcher a new set of eyes will help. Or just tell the customer you need to research the problem, sometimes you're sitting on your couch at home and the solution hits you!
Most days I have very manageable, dare I say "easy" calls. Sometimes, in the summer, when I drive around in the glorious weather, enjoying the freedom of a field tech and racking up happy customers I pinch myself at what a fortunate job I have.
However, again like most techs, I have my dark cloud days. I have a nightmare problem. Like when a finisher jams periodically, you sit there watching like a Donkey having no f'n clue which sensor, clutch, gate, motor or solenoid is failing. Or ordering the wrong part for a downed machine. Or saying something stupid.
My Zen is to always remind myself that Horrible Nightmare Machines eventually get fixed or replaced. It helps to look back and remind myself of those dark cloud days. They ALL go away. Speak up to your service manager, or tell your dispatcher a new set of eyes will help. Or just tell the customer you need to research the problem, sometimes you're sitting on your couch at home and the solution hits you!
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