Question re: scan-to-email authentication error - CS-2550/KM-2550

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  • copylady
    • Jun 2025
    #1

    Question re: scan-to-email authentication error - CS-2550/KM-2550

    End-user called in to ask for help with their scan-to-email issue with their 2550. Immediate failure to authenticate message. Tried to resolve with another company but no luck. Any suggestions as to starting point?
    Tags: 550, authentication, authentication error, company, email, error, issue, km-2550, message, scan, user
    • Aneurysm
      Administrator

      1,000+ Posts
      • Jan 2005
      • 1030
      #2
      Welcome to the site.
      "Remain calm. All is well." -Chip Diller, Nov 1963

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        • blsquires
          Trusted Tech

          Site Contributor
          250+ Posts
          • Nov 2008
          • 342
          #3
          Re: Question re: scan-to-email authentication error - CS-2550/KM-2550

          Originally posted by copylady
          End-user called in to ask for help with their scan-to-email issue with their 2550. Immediate failure to authenticate message. Tried to resolve with another company but no luck. Any suggestions as to starting point?
          suggestion as to starting point Connectivity forum

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            • DWise
              Senior Tech

              500+ Posts
              • Apr 2010
              • 895
              #4
              Re: Question re: scan-to-email authentication error - CS-2550/KM-2550

              Welcome to CTN!! For better results, ask your question in the correct forum.
              Do for one what you wished you could do for everyone. - Andy Stanley

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                • HenryT2
                  Senior Tech

                  500+ Posts
                  • Apr 2010
                  • 962
                  #5
                  Re: Question re: scan-to-email authentication error - CS-2550/KM-2550

                  Welcome .......

                  Tell us about yourself ....
                  How long in the Biz ...
                  What models you work on , etc.

                  P.S.
                  I've got some good friends over in Chula Vista .
                  "The Serenity Prayer" . . .
                  God grant me the serenity to accept stupid people , the courage to not waste my time and energy on them , and the wisdom to know that I cannot fix STUPID .

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