KMB C550 Fiery connection lost.

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  • Federico Ratti
    • Jun 2025
    #1

    KMB C550 Fiery connection lost.

    Hi everybody, I´m new here and this is my first thread post.
    I´m from Argentina, sorry if my english isn´t a 100% correct.
    I currently work in a printing workshop with a Konica Minolta Bizhub C550 and accidentally lost the connection between the machine and the Fiery Controller when re-initializating the firmware due to some failures.
    I´d like to learn how to re-establish the connection, since I´m not using the Fiery, but working with the machine´s network port directly to the router, instead.
    I will appreciate any help given.

    Thanks.
    Tags: bizhub, controller, fiery, fiery controller, konica, konica minolta c550, minolta, network error, printing
    • Aneurysm
      Administrator

      1,000+ Posts
      • Jan 2005
      • 1030
      #2
      Welcome Aboard!
      "Remain calm. All is well." -Chip Diller, Nov 1963

        Comment

        • livewire
          Senior Tech

          500+ Posts
          • Sep 2011
          • 608
          #3
          Re: KMB C550 Fiery connection lost.

          Hi Federico, Welcome!
          Better ask here:
          Copytechnet.com
          http://www.copytechnet.com/forums/konica-minolta/

            Comment

            • Federico Ratti
              #4
              Re: KMB C550 Fiery connection lost.

              ¡Thanks a lot!

                Comment

                • blaze2000
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Sep 2010
                  • 232
                  #5
                  Re: KMB C550 Fiery connection lost.

                  OK, so what message are you getting? You must have some type of warning on the screen to indicate a problem. I'm happy to help, just need more info.

                    Comment

                    • Federico Ratti
                      #6
                      Re: KMB C550 Fiery connection lost.

                      Originally posted by blaze2000
                      OK, so what message are you getting? You must have some type of warning on the screen to indicate a problem. I'm happy to help, just need more info.
                      The Fiery LCD display shows "FF" when starting and Command Workstation (the Windows Fiery client) requests to check cables and connections.
                      I´ve already checked cables; and as a matter of fact we haven´t had move the machine anywhere, I just re-initialized the firmware from Service Mode and lost link when done.
                      I actually can log into the Fiery LAN utility via web browser, but get the same message "check cables and connections".
                      I´ve checked the Network Settings on the machine, and everything is on automatic mode. The Fiery should assign the dynamic IP to the machine when starting, just as a router does, right?
                      I can also log into the machine´s utilities and it shows no message there.

                        Comment

                        • DWise
                          Senior Tech

                          500+ Posts
                          • Apr 2010
                          • 895
                          #7
                          Re: KMB C550 Fiery connection lost.

                          Welcome to CTN!!
                          Do for one what you wished you could do for everyone. - Andy Stanley

                            Comment

                            • blaze2000
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Sep 2010
                              • 232
                              #8
                              Re: KMB C550 Fiery connection lost.

                              sounds like you will have to reinstall the software on the controller. I've seen them die like that, hopefully no problems with the HDD, just try reinstalling fiery system software. Hopefully thats all it needs.

                                Comment

                                • Federico Ratti
                                  #9
                                  Re: KMB C550 Fiery connection lost.

                                  Originally posted by blaze2000
                                  sounds like you will have to reinstall the software on the controller. I've seen them die like that, hopefully no problems with the HDD, just try reinstalling fiery system software. Hopefully thats all it needs.
                                  I´ve modified nothing in the controller, seems like it´s something related to the machine´s firmware re-initialization I mistakenly did. Maybe some sort of re-configuration from the machine and not from the Fiery is what it needs, I´m just supposing.

                                  But OK, so how can I perform a software reinstall to the Controller? I only know how to get into the Fiery´s LAN configuration via web browser, but I´m pretty sure I can´t do a reinstall through there.

                                  Sorry if I´m way too newbie... and thanks again for your cooperation

                                    Comment

                                    • blaze2000
                                      Trusted Tech

                                      Site Contributor
                                      100+ Posts
                                      • Sep 2010
                                      • 232
                                      #10
                                      Re: KMB C550 Fiery connection lost.

                                      its not horrible but it is somewhat complex process to reinstall system software on a fiery controller. The controller should display 00 when it is ready ff indicates that fiery didn't boot fully. If the fiery you have has the green push button led for booting,(I don't recall off hand)... make sure that button is not stuck in the depressed position... that may cause that issue. The install instructions are as follows.... do so at your own risk.ETHERNET LOADThe installation program must be run directly from the DVD;1. Disconnect cables from Fiery® and power it down. Power down the MFP using sub-switch.2. Power on PC and disable wireless port, firewall, and FTP and TFTP services3. Enable DHCP on PC.4. If Auto run does not start the install programon the DVD when inserted, Double-click on Fiery® Installer.exe.5. Flip both DIPswitches (one inch away from LED display on Fiery® - sometimes covered by gray tape).6. Select language, approve license screen and Ethernet connection screen.7. Turn ON the Fiery® power switch and wait 15 seconds or so until "FF" is seen on the Fiery® LED (green switch light must be ON). Within 2-3 minutes "1 of 11" will show on installer screen.8. This will take about 25 minutes.9. Once "11 of 11" is done, with status bar not moving and "0KB" visible, click "Finish".10. Ignore verbiage in installer, power down the Fiery® using the AC switch, reset DIPswitches to original, then power down the MFP using the main sub-switch.11. Reconnect normal cables, power up the MFP, then the Fiery® AC switch making sure green soft-switch light goes ON.12. At this point it can take the Fiery® up to 60 minutes to complete self-install. When the Fiery® is done the "Controller" button on the MFP LCD is active and "00" is seen on the Fiery® LED.13. Set up the Fiery® partially through the MFP interface, or via Web Configure (more settings).
                                      Attached Files

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                                        • Mr Spock
                                          Vulcan Inventor of Death

                                          1,000+ Posts
                                          • Aug 2006
                                          • 2064
                                          #11
                                          Re: KMB C550 Fiery connection lost.

                                          before reloading the controller check the ip address of the machine. It should be static and set for 172.17.249.2 (or something close to that) The subnet should be 255.255.255.254 the gateway should be 172.17.249.1. Then in service mode system 2> image controller > controller 1. then reboot both the controller and the machine and see if that takes care of it.
                                          And Star Trek was just a tv show...yeah right!

                                            Comment

                                            • Federico Ratti
                                              #12
                                              Re: KMB C550 Fiery connection lost.

                                              Originally posted by Mr Spock
                                              before reloading the controller check the ip address of the machine. It should be static and set for 172.17.249.2 (or something close to that) The subnet should be 255.255.255.254 the gateway should be 172.17.249.1. Then in service mode system 2> image controller > controller 1. then reboot both the controller and the machine and see if that takes care of it.
                                              Yeah man! that worked!!! thank you all guys very very much!!!
                                              It was all about that particular configuration that changed when initialized the firmware!!!
                                              No need to reinstall the Fiery controller´s software!!!
                                              Now it´s working O.K. and I can get back to normal!!

                                              THANK YOU! THANK YOU!

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