Hi
I've got a Bizhub C654e giving lots of jams on the manual bypass tray at a couple of customers. It happens on all types of paper. Have anyone experienced, and rectified this issue.
Additional information.
Customer x so far without success of fixing the bypass jamming issue.
Initial C654e:
Adjust separator roller setting
Tried 2 bypass units from 2 new machines
Replaced take-up roller with custom made roller.(worked well on the C552 series)
Had 1 technician and 2 supervisors with me toassist
Swopped control board and paper feed drive board
Load firmware ver. E4 and do dipswitch settingfor bypass retry control
The new swop machine was giving the same jam code J10-02since installation. The latest count is 575 bypass jams in almost 17 000bypass feeds.
I installed an Inovolt unit (to check power issues) on the machine about 2 weeks agowith no luck.
No jamming while testing a C454e in our showroom withdifferent paper stock. I used Customer x paper stock.
No jamming while testing a C654e at Customer y test site withdifferent paper stock. Machine is in an office environment with no bypassprinting.
Customer z which is a similar printing environment as Customer x. This client has logged afew bypass jamming calls and the jam codes in the management list are the sameas the Customer x
Customer x
Thank you
I've got a Bizhub C654e giving lots of jams on the manual bypass tray at a couple of customers. It happens on all types of paper. Have anyone experienced, and rectified this issue.
Additional information.
Customer x so far without success of fixing the bypass jamming issue.
Initial C654e:
Adjust separator roller setting
Tried 2 bypass units from 2 new machines
Replaced take-up roller with custom made roller.(worked well on the C552 series)
Had 1 technician and 2 supervisors with me toassist
Swopped control board and paper feed drive board
Load firmware ver. E4 and do dipswitch settingfor bypass retry control
The new swop machine was giving the same jam code J10-02since installation. The latest count is 575 bypass jams in almost 17 000bypass feeds.
I installed an Inovolt unit (to check power issues) on the machine about 2 weeks agowith no luck.
No jamming while testing a C454e in our showroom withdifferent paper stock. I used Customer x paper stock.
No jamming while testing a C654e at Customer y test site withdifferent paper stock. Machine is in an office environment with no bypassprinting.
Customer z which is a similar printing environment as Customer x. This client has logged afew bypass jamming calls and the jam codes in the management list are the sameas the Customer x
Customer x
Thank you
Comment