Private Messages Issues

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  • shazza
    Technician

    50+ Posts
    • Nov 2009
    • 96

    #16
    Re: Private Messages Issues

    Originally posted by slimslob
    I can't say about email as I have email notifications turned off. I have no problem if there is a private message notification under Notifications at the top of the screen. I tried it from within the site without going through the Notifications drop down and, once I remembered how to get to it there was a couple of seconds delay the first time in. Might have been a caching delay as once I had been in, the next time it came right up.
    Hi


    My account is having same problem. I have 65K Notification and Cant delete or send PM

    Thanks for any help

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083

      #17
      Re: Private Messages Issues

      Originally posted by shazza
      Hi


      My account is having same problem. I have 65K Notification and Cant delete or send PM

      Thanks for any help

      Gateway Timeouts continue when trying to access INBOX PM on copytecnet site.
      This is a site issue, and not a browser issue.z
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • shazza
        Technician

        50+ Posts
        • Nov 2009
        • 96

        #18
        Re: Private Messages Issues

        Originally posted by teckat
        Gateway Timeouts continue when trying to access INBOX PM on copytecnet site.
        This is a site issue, and not a browser issue.z


        Hi .

        Does this mean the Site PM message is still down? I was trying to send a PM bit it will not allooe

        Comment

        • Aneurysm
          Administrator

          1,000+ Posts
          • Jan 2005
          • 1030

          #19
          Re: Private Messages Issues

          Originally posted by teckat
          Gateway Timeouts continue when trying to access INBOX PM on copytecnet site.
          This is a site issue, and not a browser issue.z
          from my end it looks like you have (see below), do you mind if I try to reseting your PM's and see what happens, you'll probably lose all your PM's?

          Folder Number of Messages
          Sent Items 7
          Inbox 5
          OLD MAIL 10
          Total 22
          Last edited by Aneurysm; 01-23-2018, 11:11 PM.
          "Remain calm. All is well." -Chip Diller, Nov 1963

          Comment

          • shazza
            Technician

            50+ Posts
            • Nov 2009
            • 96

            #20
            Re: Private Messages Issues

            Hi,

            Sure you can delete or reset my account settings etc


            Thanks


            SHazza


            it says I have over 65 K notifications but cant delete

            Inbox contains 0 messages. You have 65,535 messages stored, of a total 100 allowed. (Empty Folder)

            Comment

            • Aneurysm
              Administrator

              1,000+ Posts
              • Jan 2005
              • 1030

              #21
              Re: Private Messages Issues

              Originally posted by shazza
              Hi, Sure you can delete or reset my account settings etc

              Thanks

              SHazza

              it says I have over 65 K notifications but cant delete

              Inbox contains 0 messages. You have 65,535 messages stored, of a total 100 allowed. (Empty Folder)
              How does it look now?
              "Remain calm. All is well." -Chip Diller, Nov 1963

              Comment

              • Aneurysm
                Administrator

                1,000+ Posts
                • Jan 2005
                • 1030

                #22
                Re: Private Messages Issues

                Resetting you PM's (which deletes your saved messages) seem to correct the problem, if anyone wants a reset just let me know.

                Thanks
                "Remain calm. All is well." -Chip Diller, Nov 1963

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083

                  #23
                  Re: Private Messages Issues

                  Originally posted by Aneurysm
                  Resetting you PM's (which deletes your saved messages) seem to correct the problem, if anyone wants a reset just let me know.

                  Thanks



                  Do a reset in my PM

                  teckat
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

                  • Aneurysm
                    Administrator

                    1,000+ Posts
                    • Jan 2005
                    • 1030

                    #24
                    Re: Private Messages Issues

                    Originally posted by teckat
                    Do a reset in my PM

                    teckat
                    Done, let us know if it helped.
                    "Remain calm. All is well." -Chip Diller, Nov 1963

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083

                      #25
                      Re: Private Messages Issues

                      Originally posted by Aneurysm
                      Done, let us know if it helped.

                      Thanks for the effort, but still having Gateway Timeouts when trying to access INBOX/PM's.
                      Need to keep reloading page a few times to get access.

                      And I have high-speed internet .
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 37232

                        #26
                        Re: Private Messages Issues

                        Aneurysm, twice this afternoon I have gotten a 504 Gateway time out when trying to reply to a thread. In both cases, closing the tab and re-opening the thread and my reply is there. It just did not open the thread and show the reply after I clicked reply. It did function correctly on this.
                        Last edited by slimslob; 02-28-2018, 11:36 PM. Reason: Added last sentence

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22798

                          #27
                          Re: Private Messages Issues

                          i just noticed I am not getting email notifications about people reply to my posts or threads I am subscribed to.... best I can tell, been like that for a week or so.

                          Comment

                          • slimslob
                            Retired

                            Site Contributor
                            25,000+ Posts
                            • May 2013
                            • 37232

                            #28
                            Re: Private Messages Issues

                            Originally posted by Phil B.
                            i just noticed I am not getting email notifications about people reply to my posts or threads I am subscribed to.... best I can tell, been like that for a week or so.
                            Top of the window click on Settings. Open General Settings under My Account - My Settings. Check to see who is selected in Messaging & Notification - Receive Email, I have all three checked. Also check Default Thread Subscription Mode. If you want to receive email as replies are posted, set to Instantly, using Email.

                            I had to do this when I first joined and after the last software update.

                            Comment

                            • Phil B.
                              Field Supervisor

                              10,000+ Posts
                              • Jul 2016
                              • 22798

                              #29
                              Re: Private Messages Issues

                              Originally posted by Aneurysm
                              Resetting you PM's (which deletes your saved messages) seem to correct the problem, if anyone wants a reset just let me know.

                              Thanks
                              yes reset mine as well please.

                              Comment

                              • Aneurysm
                                Administrator

                                1,000+ Posts
                                • Jan 2005
                                • 1030

                                #30
                                Re: Private Messages Issues

                                Originally posted by Phil B.
                                yes reset mine as well please.
                                Done
                                "Remain calm. All is well." -Chip Diller, Nov 1963

                                Comment

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