Today I had an experience, even now I am not sure how this happen, I had a customer who brought a canon IR1310 into the shop to get services as it was jamming.
Upon investigating paper path I discovered a gear was move, I realign the gear test the machine and did a few minor check and everything checks out fine.
The customer came I tested the machine, quite a happy camper I must say, he took the machine back plug it in and call me saying the machine is not working, they hear a cracking sound and that was it.
I went to check myself, only to find someone, pulled the tray paper metal plate above the paper guard, so no downward force from the rollers and damaged the plastic pulley.
Customer says I did not fix machine, for the love, I took the machine replace the plastic pulley deliver and setup myself and tested.
Still at a lost as how they did that.
Linuxxpwin
Upon investigating paper path I discovered a gear was move, I realign the gear test the machine and did a few minor check and everything checks out fine.
The customer came I tested the machine, quite a happy camper I must say, he took the machine back plug it in and call me saying the machine is not working, they hear a cracking sound and that was it.
I went to check myself, only to find someone, pulled the tray paper metal plate above the paper guard, so no downward force from the rollers and damaged the plastic pulley.
Customer says I did not fix machine, for the love, I took the machine replace the plastic pulley deliver and setup myself and tested.
Still at a lost as how they did that.
Linuxxpwin
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