Service Rates?

[Printer Solutions]

$75.00 flat rate labor

[JimBeam]

Service Rates

Detroit

$95/hr., 1 hr. min. any machine
$35 travel
$50 travel across Woodward Ave.
$59 flat rate Point of Sale printer, depot only

[Tom]

service rates

Here in Baton Rouge, LA, the average seems to be around 100/hr. I suppose you have to consider the cost of living where your at. New York or Califorinia would obviously be more than other places. I personally charge 70/hr. After 15 years working for the big companies, I left to start my own, so now I undercut them all & give free estimates to boot. It helps that I don't have near their overhead & I like what I do. I love to beat their price on a p.m. or rebuild & make them look bad.

[robycopy]

Here we use to charge US$165 per hour, plus parts.

[paulg]

Our rate is 90 pounds or 180 dollars an hour and people are still willing to pay that for chargeable calls over and over, just for not loading the paper correctly etc

[Copier_Guy]

Compete

Last Company I was affiliated with charged 120 hr b/w, 150hr color. My company charges 100hr b/w 130hr color.

[BondoFox]

In my market, I can't go that high, much as I'd like to. Pittsburgh companies are as LOW as $100/hour for printer service.

I'm in the more rural areas up north, with some small fry competition. Average I pooled when doing my market research within a roughly 20-30 mile radius came to $44/hour.

I charge $55/hour with a 1-hour minimum, overage billed to the next quarter-hour, and a $15 trip charge. Networking is $75/hour. I also over a block program which can drive the per-hour rate lower starting at $1,000 for 2 years.

[billyjay]

Rate

When I was working as an independent in central California back in the early 1980s thru 1995, I charged $85.00 @ hour with a one hour min. Now I work for a large company that charges $145.00 @ hr. In my area I don't do much T/M (time and material), but we have a huge Service Contract base. I don't like to talk about money with a customer. I just want to be able to do the work and let Admin do the billing. Easier that way!

Don

[mysticus]

rates

Here in Odessa Texas the big dealerships are charging $150.00 per hour. The smaller businesses range from $80.00 to $125.00 per hour. I choose to charge $125.00 per call...not per hour and it has worked out rather well. Plus I get a mark-up on parts.
We are in what is probably the last boom for West Texas. No telling where the rates will go when the boom ends.

[skirt_chaser]

Prince George, BC, Canada

Here, we charge $96/hr in shop, $115/hr in the field.
Nobody will pay more than 1.5 hrs, sometimes 2 hrs.
Never more than that, even though I've spent up to 4 hrs on some machines.

Can't find techs for any kind of money ($15/hr is what we're paid, plus vehicle allowance), big shortage here in BC.

[knightfall]

I'm in New York City our rate is $200.00 an hour for copier or IT calls

[axyun]

How much per hour

I will vary my rate by machine especially since business is not thriving. Small low cost machines are limited in that customers don't want to spend much for repair of machines that are replaced cheaply. So from $88 to 110 for firs 75 minutes..
On more sophisticated and expensive machines I will charge $125 to $165 per hour. Parts are never what Mfr suggests as in most cases that is not enough. If I spend $135 for a board I am not goint to charge $165 because the Mfr suggests it. What about the parts you buy to stock to have just in case. Many eventually get tossed.
If you are making good money nn recycled toners and drum units then you may want to be more reasonable or even cheap with service charge to keep the gravy train running and not allow machine to be replaced by something that you will lose 50% to 75% in revenue on supply items.
Hence,( like that word) when considering service charges, if you are in a position to be flexible then that is the best course. Frank/ActionPhotocopy