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Maybe they will hire good tech writers, and engineers that will reduce the steps needed to replace a sensor or feed tire.
Lexmark is a different breed in how they approach things, but i still like their machines. For the most part they run well, their PM cycles run its course and the plastics they use for their covers does not fade. I have refurbished a few xs658 with a million or more and they look like out of the box, really. All in all, you have to know their machines and pay attention to the repair procedures and once you become familar with them, you don't mind them at all.
THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke
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