Start time

[ZeusGT]

Hey, just wondering for all those out there who work and have families.

What time do you normally get to your first call in the morning. This doesn't include going to the office first. Just strait from your house to your first call.

I usually get to my first call betwen 8:30 and 8:45 and I'm normally waiting for the customer to show up... anybody else?

[11x17]

It is company policy to be at our first call at 7:45. If we need to go to our drop site or the office for parts it needs to be done so that we still get to our first call at 7:45. We get 45 min for lunch and can clear our last call any time after 4:15

Our sups show up at our first and last calls twice a month to make sure we are there.

[ZeusGT]

How many customers are there at 7:45?
We have our supervisors checking in us us as well.

[ToshibaTech]

I leave at the same time I would leave to get to the office at 8 (7:30) If the call is further than 30 mins away then I get there a little later, if it is closer then I leave the house later, but in time to get to the call at 8. It's rare for us to get off later than 5 and even rarer for us to -have- to get to a customer earlier than 8.

[LY3IJ]

8:00 at the customers door
last call must be finished up to 16.30(later terrrrible trafic jams)

[10871087]

Start at 8am straight from home, finish last call after 4:15pm with a 1 hour lunch break.

[rthonpm]

8.00 for first call, but I cover two different time zones so it all depends on whether I'm in Eastern or Central time for my day to begin. Making it worse is my office is in Central time, but I live in Eastern time so my working hours are technically Central.
Last call is supposed to end around 17.00, but real life most of the time last call is around 15.30 to 16.00.

[discontained]

Well our office opens @ 8am. I require all my tech's to be here by 8, 8:05 by the latest. We have our secretary sum up the calls and put them in my box. From there we have a morning meeting and get calls up on our board. From there we can dispatch people to where they are needed. Priority calls, or down machines come first. Hopefully they get out the door by 8:30, sometimes I do show up to make sure everything is going ok, especially with our big accounts. We give our techs 1 hour for lunch.. and us managers/supervisors take 1hour to 1.5 hour lunch break.. depends on where we go, and how busy the day it

Last Call of the day comes in before 4:05pm we send our techs out, we close at 5pm.

[ZeusGT]

Well our office opens @ 8am. I require all my tech's to be here by 8, 8:05 by the latest. We have our secretary sum up the calls and put them in my box. From there we have a morning meeting and get calls up on our board. From there we can dispatch people to where they are needed. Priority calls, or down machines come first. Hopefully they get out the door by 8:30, sometimes I do show up to make sure everything is going ok, especially with our big accounts. We give our techs 1 hour for lunch.. and us managers/supervisors take 1hour to 1.5 hour lunch break.. depends on where we go, and how busy the day it

Last Call of the day comes in before 4:05pm we send our techs out, we close at 5pm.

That is pretty much what I am used to untill I started at this job. Here, they want you at the customers door at 8:00 no later and they expect you to be at your last call untill 5:00 and you can stay later. So if you are done at 4:20 4:35, you are expected to do another call and work later or make busy work at the last customer untill 5:00. This company is very strict about getting a full 8 hrs out of their techs... However, if you have perfect KPI's, then you can do whatever the hell you want... come in late and leave early...

[discontained]

If my techs are doing a great job during the day and not slacking I usually let them off a few min early, or take them out to lunch. If we had a good week, than on friday I take the tech's out to lunch, and let them go if we are slow around 330-4pm.

Its very relaxed enviroment here, and I like it that way. I dont bark at people or hover over them, unless i see a problem that needs attention.

[ZeusGT]

If my techs are doing a great job during the day and now slacking I usually let them off a few min early, or take them out to lunch. If we had a good week, than on friday I take the tech's out to lunch, and let them go if we are slow around 330-4pm.

Its very relaxed enviroment here, and I like it that way. I dont bark at people or hover over them, unless i see a problem that needs attention.

It's normally relaxed here too, but the higher ups are making sure that it doesn't stay that way.. It is what it is. I like the approach that you have with rewarding your techs. I remember the first copier repair job that I had did that and it makes the techs want to work harder for their bosses and spreads good moral. However, when you have a boss that really doesn't care if you work hard for them and for years it get's you nowhere with the company.. it starts getting harder for you to care how well your boss looks managing the service department and you don'r really want to work hard for them.

I was told if I worked really really hard and did the best I can going over and beyond in sales and getting the KPI's in perfect order, the best I would get on my yearly review is a 3% increase...that's $20 more per paycheck... I would have to work hard for 10 years before I could come out ahead...

Really 3% doesn't even cover the cost of living and being that we haven't gotten a raise for over a year and a half, we are still living in 2006 C.O.L standards per our payscale.. So in essance, it would take over 10 years just to catch up only if the cost of living were to only go up 1.5 - 2 percent a year.