Saving money on toners

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  • barber782
    Trusted Tech

    250+ Posts
    • Aug 2011
    • 271

    Saving money on toners

  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 35067

    #2
    Re: Saving money on toners

    Keep your customer's equipment properly maintained so that the equipment does not waste toner.

    Comment

    • Blizzoo
      Senior Tech

      Site Contributor
      500+ Posts
      • Aug 2013
      • 588

      #3
      Re: Saving money on toners

      If your machines are capable to be setup in a way to decrease the toner print density on all colors in Service Mode this can be an option for those customers who doesn't moan about the quality too much.
      Defects are simple, our mind is complicated

      Comment

      • BillyCarpenter
        Field Supervisor

        Site Contributor
        VIP Subscriber
        10,000+ Posts
        • Aug 2020
        • 14766

        #4
        Re: Saving money on toners

        Default the printer to print black. If the customer wants to print in color they will have to select color.
        Adversity temporarily visits a strong man but stays with the weak for a lifetime.

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635

          #5
          Re: Saving money on toners

          I think OP asked how to reduce toner consumption on CPC machines. This is very tricky without compromising quality, ie if using toner save function in print drivers print quality will reduce drastically.
          Maybe lower TCR values in service mode a bit or two?
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

          Comment

          • BillyCarpenter
            Field Supervisor

            Site Contributor
            VIP Subscriber
            10,000+ Posts
            • Aug 2020
            • 14766

            #6
            Re: Saving money on toners

            Originally posted by tsbservice
            I think OP asked how to reduce toner consumption on CPC machines. This is very tricky without compromising quality, ie if using toner save function in print drivers print quality will reduce drastically.
            Maybe lower TCR values in service mode a bit or two?

            Agreed. It gets even more tricky when you factor in page coverage...which is out of our control.
            Adversity temporarily visits a strong man but stays with the weak for a lifetime.

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635

              #7
              Re: Saving money on toners

              Originally posted by BillyCarpenter
              Agreed. It gets even more tricky when you factor in page coverage...which is out of our control.
              You know for sure that talented dealer feels with his/her guts how to avoid such contracts on toner hog clients.
              As engineer it challenges me a lot to find those golden settings when customers and we are equally satisfied.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • KenB
                Geek Extraordinaire

                2,500+ Posts
                • Dec 2007
                • 3946

                #8
                “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                Comment

                • Vincent128
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Sep 2015
                  • 332

                  #9
                  Re: Saving money on toners

                  One thing that has been a problem in the past for us is toner hoarding or ordering all the colors when only needing one color.

                  With the Toshibas we have a cloud policy that alerts us to low toner and can send our toner that way.

                  I also have a policy that sets the low toner alert at 3% remaining rather than the default % remains which was way to high by default.
                  The exception being actual high coverage customers who's contracts pricing already reflects their over average toner usage.

                  This puts a stop to toner hoarding.

                  Also exporting the cloud numbers and poking them into Toshiba's MFP MDT program, we can seek out high toner pixel count machines and do some onsite review as to why or by using the the cloud numbers for say the density sensor feedback voltage in addition to the consumable counts to find machines that need attention.

                  Obviously good experienced technicians and proper machine maintenance is key as well...and one the the hardest things to find...

                  You got to know when/where/why/what numbers etc that developer and drums can go to before the machine starts replacing lost/worn developer with toner.

                  Unhealthy machines now-a-days will still pump out great copy quality with worn out components at the cost of eating toner and/or dusting excess toner everywhere inside the machine which will lower the life of all the moving parts the toner soils.

                  I will never work anywhere that uses non-oem toner or Imaging supplies again - Over and over I have seen aftermarket toner, developer or drums just make a mess of things. "hey these drums cost 1/2 the price...um..but we are onsite 4 times as much and now developer will only go 1/2 it's yield...yeah but look at all the $ we saved on the drums!"

                  Comment

                  • BillyCarpenter
                    Field Supervisor

                    Site Contributor
                    VIP Subscriber
                    10,000+ Posts
                    • Aug 2020
                    • 14766

                    #10
                    Re: Saving money on toners

                    In today's competitive market, it's imperative that dealers do their homework before taking on a new client. Sometimes its better to walk away from a deal rather than losing money on the service contract. I've seen the competition charge as little as 3-cents per click for a color copy. Do I want to match that? The answer is: It depends. Are they printing full coverage pages or mainly spot color? Knowing the answer to that question could be the difference between making money or losing your shirt.

                    Fortunately for me Kyocera has tiered billing capability. The machine knows how much coverage is on each page and we bill accordingly. It's hard for other manufacturers to compete with that because their machines don't have that capability. I think Xerox is the only other brand that has this?
                    Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • Tricky
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Apr 2009
                      • 2621

                      #11
                      Re: Saving money on toners

                      Originally posted by KenB
                      just observe what the users are doing...it can be an eye opener.
                      Fault : paper jam in fuser

                      look at the image on the transfer belt!

                      Copytechnet search tool v0.8 Final

                      Comment

                      • tsbservice
                        Field tech

                        Site Contributor
                        5,000+ Posts
                        • May 2007
                        • 7635

                        #12
                        Re: Saving money on toners

                        Originally posted by Vincent128
                        One thing that has been a problem in the past for us is toner hoarding or ordering all the colors when only needing one color.

                        With the Toshibas we have a cloud policy that alerts us to low toner and can send our toner that way.

                        I also have a policy that sets the low toner alert at 3% remaining rather than the default % remains which was way to high by default.
                        The exception being actual high coverage customers who's contracts pricing already reflects their over average toner usage.

                        This puts a stop to toner hoarding.

                        Also exporting the cloud numbers and poking them into Toshiba's MFP MDT program, we can seek out high toner pixel count machines and do some onsite review as to why or by using the the cloud numbers for say the density sensor feedback voltage in addition to the consumable counts to find machines that need attention.

                        Obviously good experienced technicians and proper machine maintenance is key as well...and one the the hardest things to find...

                        You got to know when/where/why/what numbers etc that developer and drums can go to before the machine starts replacing lost/worn developer with toner.

                        Unhealthy machines now-a-days will still pump out great copy quality with worn out components at the cost of eating toner and/or dusting excess toner everywhere inside the machine which will lower the life of all the moving parts the toner soils.

                        I will never work anywhere that uses non-oem toner or Imaging supplies again - Over and over I have seen aftermarket toner, developer or drums just make a mess of things. "hey these drums cost 1/2 the price...um..but we are onsite 4 times as much and now developer will only go 1/2 it's yield...yeah but look at all the $ we saved on the drums!"
                        I converted from ToShiBa tech(tsbservice for those who remember damned Smartlink software) to nowadays mainly KonMin and Brother engineer. Your post reminded me old times when we together with my colleagues and still friend techs rock and roll with Toshy! We were top dogs and your post is the reason I recall it!
                        Seems you Sir keep it rock&rolling with your Toshiba fleet now. 100% agree with all you said.
                        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • WilliamBushw
                          Technician
                          • Nov 2020
                          • 10

                          #13
                          Re: Saving money on toners

                          I think that the best way to save money on toners is to keep your equipment properly maintained

                          Comment

                          • Asterina
                            Technician
                            • Sep 2021
                            • 16

                            #14
                            Re: Saving money on toners

                            It is necessary to think about this

                            Comment

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