Most of my service agreements include toner. Lately, I have seen an increase in the amount of toner I have to keep on hand for all of my customers. After checking several accounts I have found that many have been using well over 10% where my prices are based on 5%. My customers really like the fact that my contract includes toner but I can't maintain these costs when they are printing photos etc. My question is how are you billing for something like this? Do you have several tiers of billing per page?
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Do you turn turn on the Toshiba pixel counter with every new install or service call? This at least gives you some data to point out to the customer.
Xerox clearly states in their Service Contracts, that if toner usage exceeds expectations, they have the unilateral right to increase the cpc charges.
Are you getting bent out of shape over short term excessive toner usage? You need to evaluate toner usage over at least six months on A3 product.
On A4 product you can get beat up on especially with Toshiba/Lexmark product. I always calculate 75% of whatever toner yields Lexmark claims.Last edited by SalesServiceGuy; 05-30-2024, 07:32 PM. -
I use the email toner low notificiations from a Toshiba eBN copier extensively.
I change the default toner low from 5% to 20% so that I have time to react.
Only unless expressly asked, I will not leave anymore than a spare black toner and waste toner at the customer location. Leaving an extra CMYK set blows up your toner inventory $ in the field.Last edited by SalesServiceGuy; 05-30-2024, 07:27 PM.Comment
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Although Toshiba America does now offer tier-ed cpc rates, it is still new and I prefer to wait a year and let the dealer community form an opinion before I invest in it.
I just do not know what software is involved and the associated costs of that software to implement into my manual cpc billing procedures.
I only have around 100 copiers that I invoice cpc quarterly on.Comment
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I do use email alerts and do not leave spare toners for this reason. We have them set to print out a toner alert sheet in the supply room at 20%. I am in the process of checking all of my customer's pixel counts now. This has been an issue slowing building. I will check on Toshiba's 2-tier billing and see what is involved.
Thanks, SalesServiceGuy!Comment
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I do not know about TABs but Toshiba Canada allows me to have as many drop down/ ship to menus in their order entry system as I want.
Any customer that is a pain to get to, I direct ship and pay the courier fee. Saves me a lot of time & handling = money.
I deal a lot with customers who are one hour+ drives away from me.Comment
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