The company owner just asked if I have heard if any dealer give 24/7 service.Been doing this type of job for 40 plus years for various companies and have never done around the clock service.Has anyone?
Around the clock service
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We did that for two customers. The service contract covered regular business hours. Outside business hours it was billable at standard double-time. There was a lot of squabbling about billing, as you can imagine. Things like: "Bill didn't have the authority to call you out at 2:30am! ... etc, etc, etc." It's a continual headache. Plus, you'll need to pay some wage-premium to the tech that's on call, even if he isn't called out. Noone will want that duty without the wage-premium. Count that into your costs.If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=👍 2Comment
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2 decades ago, I worked directly for Xerox and they had 24/7 Production techs.
These contracts were for very large corporate accounts such as Medical Mutual, Paychex and Progressive.
Not unheard of but rare.
Failing to plan is planning to fail!!!Comment
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