Ideas on Copier Business Management Software

[arnh79]

I'm wondering if anyone has any input on the best option for a copier business software suite? The current software we use to manage our business -including tickets, invoicing, inventory, etc- has been excellent. However, there seems to be no push from the manufacturer to modernize it and its based on very old software that is just not keeping up with our new infrastructure and is causing issues. The last time we shopped for this was in 1998 so I don't even know what's out there now. What are you guys using and what do you like and hate about what you have?

[slimslob]

Re: Ideas on Copier Business Management Software

Check with Sage Software as to what they current have as far a third party add on packages. There used to be a service management package.

[techsxge]

Re: Ideas on Copier Business Management Software

We use a all around programm that allows us to manage tickets, inventory, consumables, auto order consumables, knows the status of consumables and sends notification, MFP Error management and our phones detect if we are at the customers address and if we leave we will be registered as "free". Quite good all around tool

[arnh79]

Re: Ideas on Copier Business Management Software

We use a all around programm that allows us to manage tickets, inventory, consumables, auto order consumables, knows the status of consumables and sends notification, MFP Error management and our phones detect if we are at the customers address and if we leave we will be registered as "free". Quite good all around tool

This is exactly the kind of thing we're looking for. What is the name of the software?

[slimslob]

Re: Ideas on Copier Business Management Software

This is exactly the kind of thing we're looking for. What is the name of the software?

It could be any of popular accounting packages with a service management add on.

[techsxge]

Re: Ideas on Copier Business Management Software

This is exactly the kind of thing we're looking for. What is the name of the software?

We've used a open source code for basic inventory control as a base but since we're developing it for about 8 years now its not realy the same anymore.
We call it "TMS" but there is no download or anything

[slimslob]

Re: Ideas on Copier Business Management Software

And we have another spammer.

[mojorolla]

Re: Ideas on Copier Business Management Software

We use a combination of eAutomate and FMAudit. Works great, can integrate toner shipments, meter reads, contract renewals and escalations, etc....
Not the cheapest out there but very robust and efficient.

[arnh79]

Re: Ideas on Copier Business Management Software

Thanks for those ideas. We're actually exploring eAutomate. Based on the demos and website it looks like it's exactly what we need. I especially like the integration with FM Audit. We currently use PrintFleet and it is a little clunky when communicating with our software.

[slimslob]

Re: Ideas on Copier Business Management Software

We use a combination of eAutomate and FMAudit. Works great, can integrate toner shipments, meter reads, contract renewals and escalations, etc....
Not the cheapest out there but very robust and efficient.

Good business software seldom is cheap.

One thing I haven't seen anyone discuss is integration with their business accounting software or the inclusion within the package of the basic accounting functions of Accounts Receivable, Accounts Payable, Inventory Control and General Ledger.

[Titan Office]

Re: Ideas on Copier Business Management Software

eAutomate does EVERYTHING as it was designed specifically for the copier industry. it is a little pricey but it is well worth it as it handles everything you need.

[Crowfeather]

Re: Ideas on Copier Business Management Software

There are a lot of Print Management systems from an MPS perspective that allow you to manage the whole works from ticket raising, stock holding, readings etc.

Dyalog is one example of this that is popular in the SA market.


The print management software is often priced per license (end customer printer) so is the most flexible on pricing structure, as compared to a standard Sales system.

The only thing missing will be the invoicing side which you won't find anyway. You can just shit out the deets into a csv and upload directly to your accounting system whether that is Sage, Quickbooks or w/e alternative compliant one you use.

[bsm2]

Re: Ideas on Copier Business Management Software

Miracle Service is one I installed years ago

[JulioSaphire]

Re: Ideas on Copier Business Management Software

I totally get the struggle. I have this issue myself

[JulioSaphire]

Re: Ideas on Copier Business Management Software

I totally get the struggle. I have this issue myself

We switched our copier business software to crm software last year, and it's been a game-changer! Super user-friendly, streamlined tickets, and slick invoicing. I love the modern feel. Once you're in the groove, it's golden. Definitely worth checking out!