RJ Young service with unlimited pages

[BillyCarpenter]

Re: RJ Young service with unlimited pages

... as this is only a four copier deal, only so many copier clicks are possible. RJ Young can simply tell the customer prints are unlimited, eat any deficit in the first year and then increase the One Rate rental by up to 10% per year thereafter should the customer go overboard on their colour click volume. Black clicks do not matter that much.

It takes some significant effort in RJ Young's back end accounting system to change any program. They are not going to do it for a four machine deal.

The One Rate plan is not a gimmick, it is a prepaid copy block with extra Terms and Conditions.

I appreciate your help but you've posted a lot of different conflicting scenarios. Here's your first one.

... there is no magic. RJ Young has essentially priced a prepaid copy block into their cost under the guise of what the industry calls an "All In" plan.


Somewhere in the fine print is a sentence that says if the customer exceeds X number of prints, there will be an additional charge.


RJ Young is still monitoring meter reads.

Clearly this isn't true because RJ Young's website says that there are no meter readings to worry about. In other posts you seem to contradict this. In any event, I decided to go over the pastor's head to get the quote as I need to know how to best deal with this Ulimited plan now and in the future.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

PS - if their website states that there are no meter readings to worry about and they are still monitoring meter readings, then it's a gimmick,

[SalesServiceGuy]

Re: RJ Young service with unlimited pages

.... the One Rate program has proven beneficial to many customers and has been offered by many OEMs for several years now. The fact that you have not heard of it before does not make it a gimmick.

Meter read collection is required to check that the customer remains compliant with the program they signed up for.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

.... the One Rate program has proven beneficial to many customers and has been offered by many OEMs for several years now. The fact that you have not heard of it before does not make it a gimmick.

Meter read collection is required to check that the customer remains compliant with the program they signed up for.

Listen to me carefully. I never said that's its a gimmick because I've never heard of it. I clearly said that the reason it's a gimmick is because their website clearly says that meter readings are not used, period. Please don't take us down this road.

No Meter Readings
While copier or printer meters can be useful to determine the usage on particular machines to optimize your print environment, they can also be a nuisance when it comes to assessing monthly print spends. If you are being billed according to a meter reading, then you can’t accurately predict what each month’s print spend total will be. With unlimited flat rate printing, you don’t need to worry about a meter — every print you make will fall under the same flat monthly fee. No overruns. No penalties. Just prints.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

SSG,

I posted what they're advertising on their website about readings. They say they don't use them. You say they do. Either you're wrong or they're lying. That's the bottom line. Have you ever actually read the contract for yourself. Do you have a copy that you can post? If I get my hands on it, I will post here for all the world to see.

[SalesServiceGuy]

Re: RJ Young service with unlimited pages

What you posted does not say that RJ Young does not automatically collect meter reads. It just says they do not invoice according to to the meter they collect.

One Rate programs never became popular in my territory and I do not have a copy of any contract.

There are other industry websites that discuss this topic in greater detail.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

What you posted does not say that RJ Young does not automatically collect meter reads. It just says they do not invoice according to to the meter they collect.

.

Now we're getting into some gimmicky legalese crap. I'll post this again.

No Meter Readings

While copier or printer meters

It couldn't be clearer. RJ Young clearly says that meter reading aren't used. Why in the world would they collect a meter reading when they state that every print and copy will be billed under the same flat monthly fee? I was born at night, but it wasn't last night.

What's the point of RJ Young collecting meter readings. It doesn't affect the bill? Not according to RJ Young. About the only thing it wil help is to alert the tech that it's about time for maintenance. You're not making any sense.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

And just to be clear, I'm not saying that they don't collect meter readings for service purposes. They admitted that in the quote. But, according to them, it has no bearing on what the customer is charged. And that's what we're talking about here.

[SalesServiceGuy]

Re: RJ Young service with unlimited pages

... you answered your own question. They are collecting meter reads for service and whatever other purpose RJ Young deems appropriate such as program compliance.

What if the Church decided to start publishing an extra 25,000 of pages of high % colour chidlren's books every month? Colour toner consumption just went up 10x. Should those prints be free? They were not part of the historical volume that the original deal was calculated on.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

... you answered your own question. They are collecting meter reads for service and whatever other purpose RJ Young deems appropriate.

I know. But you said this earlier.

... there is no magic. RJ Young has essentially priced a prepaid copy block into their cost under the guise of what the industry calls an "All In" plan.


Somewhere in the fine print is a sentence that says if the customer exceeds X number of prints, there will be an additional charge.


RJ Young is still monitoring meter reads.

Either you're wrong or they're lying.

[SalesServiceGuy]

Re: RJ Young service with unlimited pages

I could be wrong. What I have read from experienced industry analysts tells me that I am right.

RJ Young is not lying. It is up to the customer to evaluate their proposal and ask the appropriate questions before they sign any contract.

If you accuse RJ Young of lying in front of the Decision Maker you are weakening your credibility.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

I could be wrong. What I have read from experienced industry analysts tells me that I am right.

RJ Young is not lying. It is up to the customer to evaluate their proposal and ask the appropriate questions before they sign any contract.

If you accuse RJ Young of lying in front of the Decision Maker you are weakening your credibility.

Basically what you're saying is that it's up to the customer to determine if they're being taken advantage of. While that may be true, it doesn't absolve RJ Young of using shady and deceptive tactics. It's dirty.

PS - I've been doing this a long time. I know how to say that RJ Young is lying without coming out and calling them liars. It's my job to lay the facts out on the table and let the chips fall where they may. I'm certainly going to look out for the best interest of the customer. That is, if RJ Young is actually lying about it. I have no idea at this point.

[SalesServiceGuy]

Re: RJ Young service with unlimited pages

... it is RJ Youngs job to protect themselves against customers who are trying to abuse their OneRate program.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

... it is RJ Youngs job to protect themselves against customers who are trying to abuse their OneRate program.

This is my last comment because I'm really not understanding where you're going. RJ Young is very clear on their flat rate program. There is no gray area in what they're advertising. It clearly states that they offer UNLIMITED pages and the customer pays ONE FLAT FEE.

How can the customer abuse this? I have absolutely no idea what you're talking about.

[BillyCarpenter]

Re: RJ Young service with unlimited pages

I lied. This is my last comment. The pastor at the church is under the impression that he can print a million copies per month and he will pay one flat fee. Do I believe that? Hell no.


My cell phone provider offers an Unlimited Plan. Go gimmicks. No overages. Nothing for me to take advantage of. It is as advertised.

Is this true of RJ Young?