It just depends. Our company isn't enormous, but it isn't small either. We only have two techs in Omaha but we can handle the service call load because we take care of our machines and usually get service calls responded to and taken care of same day with few call-backs. We have a large number of churches in our area so Thursdays and Fridays are normally fairly busy. We also have a large number of schools so the beginning of school is a busy time of the year. There's no telling how many calls we do per day because it all depends on how many calls there are. sometimes once a month or so we may have a day where there are absolutely no service calls. Maybe once a month we also have our days where there are 20 service calls to be split between the two of us. But even if there are 10 service calls to complete in one day, you can't half-ass service calls just to get a certain amount of calls done, that will result in call-backs, and even more service calls. I've never liked the idea of having a set number of calls to get done in a set time, that's ridiculous, and I'm happy my company doesn't do that. As long as I get my work done, and the customer is happy, the boss is happy.
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6-8 calls a day is about right.
Sometimes you get bogged down and other times the calls are quick and simple fixes.
Our boss cares little for such targets as long as the work is done and customers are paying their bills.- Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.
Fully qualified technician for Ricoh - Canon - Sharp - HP - BrotherComment
- Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.
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5 or die...
We try to get everyone to 5 a day. Obviously location, model mix, experience are things that the service manager takes into consideration. Techs will try and BS me about this and that, but I was a tech for 15 years so pretty hard to BS me. Often when I have a tech thats not reaching 5 a day and I think he can, we build a plan of attack. I try to eliminate items that hes being involved with, that he shouldnt be. IE-Techs calling him for help a lot, techs calling to have him look up parts numbers, not having his laptop wiht him when he walks in the account, talk to the customer BEFORE he starts working on the machine so he understands the complaints, well I could go on and on. But many techs that fail to reach a "real" call per day are working HARD but not smart.
Well then theres the lazy ones, that leave real quick when they figure out how much work being a tech is
. I had one quit after 6 weeks and he was unemployed for a year! He had potential, but I made him move everyday and I dont think he was up for it.
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