I was brought a great question today. Maybe someone can shine some light in on the subject.
For example purposes:
We bill our customers .01 per B&W print and .08 per Color print.
I noticed one of my customers called and said I was double billing them on copies.
The meter on my equipment works as this.
Lets say you have 2-Colors and it reads like this:
This is Black and This is Color
According to my machines meters that counts that as a color and puts a click there, then it also adds a click to the total counter.
Now what I am curious about is what is the proper way to bill this since in the example above only counts color but doesn't count a B&W click.
Does the machines have a setting to fix this? Or is the Color per print charge include usage of all 4-Colors? or is it just 3-Colors?
Right now what we do is we get the color meter and the total count meter and subtract the color difference bill that and then bill the B&W off the total meter. I might be doing this wrong and would had to take advantage of my customers but also don't wanna lose money either.
Any advice would be really appreciated.
Thank you
For example purposes:
We bill our customers .01 per B&W print and .08 per Color print.
I noticed one of my customers called and said I was double billing them on copies.
The meter on my equipment works as this.
Lets say you have 2-Colors and it reads like this:
This is Black and This is Color
According to my machines meters that counts that as a color and puts a click there, then it also adds a click to the total counter.
Now what I am curious about is what is the proper way to bill this since in the example above only counts color but doesn't count a B&W click.
Does the machines have a setting to fix this? Or is the Color per print charge include usage of all 4-Colors? or is it just 3-Colors?
Right now what we do is we get the color meter and the total count meter and subtract the color difference bill that and then bill the B&W off the total meter. I might be doing this wrong and would had to take advantage of my customers but also don't wanna lose money either.
Any advice would be really appreciated.
Thank you
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