SERVICE BILLING QUESTIONS- not sure where to post this

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  • Timoteo82
    Technician
    • Feb 2009
    • 39

    SERVICE BILLING QUESTIONS- not sure where to post this

    I was brought a great question today. Maybe someone can shine some light in on the subject.

    For example purposes:

    We bill our customers .01 per B&W print and .08 per Color print.

    I noticed one of my customers called and said I was double billing them on copies.
    The meter on my equipment works as this.

    Lets say you have 2-Colors and it reads like this:
    This is Black and This is Color

    According to my machines meters that counts that as a color and puts a click there, then it also adds a click to the total counter.

    Now what I am curious about is what is the proper way to bill this since in the example above only counts color but doesn't count a B&W click.

    Does the machines have a setting to fix this? Or is the Color per print charge include usage of all 4-Colors? or is it just 3-Colors?

    Right now what we do is we get the color meter and the total count meter and subtract the color difference bill that and then bill the B&W off the total meter. I might be doing this wrong and would had to take advantage of my customers but also don't wanna lose money either.

    Any advice would be really appreciated.

    Thank you
  • 10871087
    Service Manager

    1,000+ Posts
    • Jan 2005
    • 1144

    #2
    Originally posted by Timoteo82
    We bill our customers .01 per B&W print and .08 per Color print.
    It's easy, bill them $0.01 for any B&W pages and $0.08 for any Color pages, don't bill them anything off of the Total Meter. Most machines have all those meters so you should be able to set it up within whatever sysyem you are using to do your billing.

    Comment

    • Timoteo82
      Technician
      • Feb 2009
      • 39

      #3
      If the customer makes a print that has black and red on it. It counts a color but not for the B&W it used. it adds one to the color print meter and 1 to the total counter meter.
      So are you saying the .08 should cover the cost of the B&W?

      Comment

      • 10871087
        Service Manager

        1,000+ Posts
        • Jan 2005
        • 1144

        #4
        Originally posted by Timoteo82
        If the customer makes a print that has black and red on it. It counts a color but not for the B&W it used. it adds one to the color print meter and 1 to the total counter meter.
        So are you saying the .08 should cover the cost of the B&W?
        I would think the 8 cents should cover it, If there is ANY color on the page, it should bill as a color page. the TOTAL count is NOT USED when billing this type of contract.

        COLOR meter for color Billing
        B&W meter for B&W billing
        TOTAL counter used for informational purposes and machine tracking

        Comment

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