We have a large number of Xerox Workcentre photocopiers which are managed by a 3rd party supplier who have onsite staff.
I would like to be able to collect SNMP traps/alerts and have the ability to generate reports were it would give a details for each device outage.
For example, if a device gets a paper jam, it will generate an alert, the device would then to polled every 1 min until the alert is cleared, at the end of each week a report could be generated where is would collect all these alerts and display them on a per outage basis so on a Monday there is 3 outages, each one lasted for 20min, 10min and 30min. It would also give you a % uptime.
I know Xerox have a Centreware application but the reporting functionality seems to lack what I'm looking for.
If oneone monitors their own SLA what tools do you use to do it.
Thanks
I would like to be able to collect SNMP traps/alerts and have the ability to generate reports were it would give a details for each device outage.
For example, if a device gets a paper jam, it will generate an alert, the device would then to polled every 1 min until the alert is cleared, at the end of each week a report could be generated where is would collect all these alerts and display them on a per outage basis so on a Monday there is 3 outages, each one lasted for 20min, 10min and 30min. It would also give you a % uptime.
I know Xerox have a Centreware application but the reporting functionality seems to lack what I'm looking for.
If oneone monitors their own SLA what tools do you use to do it.
Thanks