Re: Bonus plan idea
Everyone thanks for this thread, as I have been asked to come up with a bonus plan for our techs. There are just so many factors involved here. I would like to use the overall efficiency %, but if you have production techs most of time that number is not real good. Response time and first time fix rate to me should be key factors in the equation. If a tech's first time fix rate is good, and he shows up at or under 4 hours.... customer satisfaction should be good as well. Also that says the tech has his inventory right because he is not rescheduling very many calls for parts and he is concerned about how old a call has been in the system. If anyone has the perfect system please let me know.....thanks guys!
Everyone thanks for this thread, as I have been asked to come up with a bonus plan for our techs. There are just so many factors involved here. I would like to use the overall efficiency %, but if you have production techs most of time that number is not real good. Response time and first time fix rate to me should be key factors in the equation. If a tech's first time fix rate is good, and he shows up at or under 4 hours.... customer satisfaction should be good as well. Also that says the tech has his inventory right because he is not rescheduling very many calls for parts and he is concerned about how old a call has been in the system. If anyone has the perfect system please let me know.....thanks guys!
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