managed print services

[krm]

what is your experience and thoughts on this approach?

[ddude]

Re: managed print services

Pretty much passed over-

MPS pricing has reached a low never believed possible......

[krm]

Re: managed print services

Pretty much passed over-

MPS pricing has reached a low never believed possible......

I'm not a fan of including toner. It's hard to control. Sounds like you are not a fan?

[ddude]

Re: managed print services

I just haven't seen much success. Many people have started a MPS program, but how many of them are profitable?

[krm]

Re: managed print services

I find customers' never want to upgrade because they like the deal so much. Problem starts when some genius starts doing this and we feel the pressure to match it. I talked to dealer in my area who does it and his response was: it's nice to get a monthly check. Reading between the lines: It does not sound very lucrative.

[KenB]

Re: managed print services

It was all the rage a year or so ago, but now I hardly even hear anything about it.

[JR2ALTA]

Re: managed print services

Sales and owners like the idea.

They think "techs can work on them, let's be honest printers are basically all the same"

Then we get the fun service call with no support, no manual, no parts and of course, "excuse ma'am can you show me how this turns on?"

[KenB]

Good point. Managed sites seem to be a collection of all the crap nobody else wants, both hardware and software. Then there is never any money in the budget to upgrade to stuff that actually works and is maintainable.

[krm]

Re: managed print services

I'm sold. I will look at things for clients I'm not familiar with and help them if I can. Having contracts for machines that I'm not a dealer for is stressful, especially unprofitable contracts! Previous poster was right: a sales guy or half wit owner may say grab the contract and let the techs deal with it.

[RRodgers]

Re: managed print services

We seem to like ours. I could go on and on about it..... but... this is a public site.