adobe indesign print problem to toshiba 3500C

[chrisb19036]

hey guys, just figured i'd run this past you guys and see what sticks. i have a customer running adobe indesign cs2 trying to print lets say a 6 page 11X17 size document to a toshiba 3500C with toshibas ebridge controller. the printer will print the first four pages and thats it. no error nothing. i can specifically select the othier two pages seperately and print them, but not all together, and everything that i read on line including toshibas support forums and knowledgbase points to the solution to indesign problems is to install a fiery which the customer in question will not pay for and i suggested that they save their files to a pdf and print them that way since printing from acrobat is not a problem. this customer is running mac osx ver. 10.3.9 and i believe the ver. of indesign is 4 but i could be wrong about that. my company has another engineer going in to see if he can get it to work, but i tried all of the settings that i know and i have limited experience working with the indesign software. any and all replies are welcome the more the merrier. thanx guys

[prada]

Not sure about Tosh, but they could try saving the file as an PDF then printing it ?

[RSFarrer]

if possible and available, turn on Print Postscript Errors in the MFP. I do this on Fierys and any print controller that has this option in the MFP panel so that IF there is a Postscript error, the error page will print out and then you can go to Adobe.com and get more info and perhaps troubleshoot.

Sometimes the files can be corrupt and can sometimes be used by resaving the file to a new name.
Other times, they may have a corrupt graphic file that is causing the hangup.

Fierys, since they have the hdd, can spool the job. Perhaps the MFP doesn't have enough memory? Upgrading the memory in the MFP is certainly less money than a Fiery.

[pepper38_cnd]

I had the exact issue with InDesign printing to a KonicaMinolta the only work around I could find was to use a PCL driver instead of the PS. Also when printing from InDesign it is very appears to be very fussy that the page layout all be within the printer capabilities if anything fall outside the printable boundries it just hangs or aborts the job..