Sharp MX-M753 Losing configuration on pint driver

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  • mbcruzin
    Trusted Tech

    100+ Posts
    • Aug 2013
    • 142

    #1

    Sharp MX-M753 Losing configuration on pint driver

    Customer has explained that the Print driver will lose the configuration ( meaning the finisher and LCT )of an MXM753 every now and then. Customer has reloaded Print Driver twice now with the same result. However the MXM621 has not caused any issue and just keeps working fine. I am going to start with a firmware update and go from there. Any other suggestions?
    Last edited by mbcruzin; 05-04-2016, 05:22 PM.
  • rthonpm
    Field Supervisor

    2,500+ Posts
    • Aug 2007
    • 2847

    #2
    Re: Sharp MX-M753 Losing configuration on pint driver

    If it's a Windows machine, make sure they're setting the options from the Start Menu and Devices and Printers as opposed to doing it when a specific job is open. Also, if the driver has a Printing Defaults option under the Advanced tab in the driver, make the changes from there.

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    • mbcruzin
      Trusted Tech

      100+ Posts
      • Aug 2013
      • 142

      #3
      Re: Sharp MX-M753 Losing configuration on pint driver

      I updated the firmware on 5/12/16 so far all is good.

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