scan to email on Ricoh Aficio 1060.

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  • rchdesk
    Technician
    • Feb 2008
    • 46
    #1

    scan to email on Ricoh Aficio 1060.

    After a power failure, a 1060 Ricoh scan to email service stopped working. Error message - email server authentication fail, check dns/email server config- The error was pretty much clear.
    Inicial tests:
    Assure the configuration was right: email server address, account loggin name/password (authentication enabled). Dns server address...bla, bla, bla...
    By the way, this is a law office...not much to test except the equipment itself.
    I connected my laptop to the network oulet to see if I can access internet. For some reason, I couldn't. Seemed to me a switch blocked me. I tried to emulate the copier, I couldn't.
    I call their IT person: "everything is right, I have no problem, all the settings are right (He configured the scanner)".
    Customer was fedup, had no choice but order printer/scanner dimm. Backordered and received 3 weeks later. Problem still there.
    At this point had no choice but have their IT guy to go and double check everything.
    After a 45 min phone support I provided him, he discovered the email server address was wrong.
    I had to yell at him to double check his configuration.
    It could be easier if the "IT guys" made their job the right way.
    Tags: 1060, accesories, aficio, email, error message, failure, phone support, power failure, ricoh, scan, wrong
    • nmfaxman
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2008
      • 1702
      #2
      I will bet he didn't set the accesories right in the print driver either.
      All they know is it is an HP.
      I laugh at them.
      I could do their job, but they can't do mine.
      I love proving them wrong, especially when they get snotty.
      Bill the customer the labor too, just because their IT guy knows jack squat.
      Why do they call it common sense?

      If it were common, wouldn't everyone have it?

        Comment

        • cobiray
          Passing Duplication Xpert

          1,000+ Posts
          • Mar 2008
          • 1199
          #3
          I hate it when I have to go out and fix an IT "error" after I've already tried to talk them through it over the phone. Their collective smugness makes the Hopefully you are able to bill for time on non hardware calls like that.
          the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
          Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
          Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

            Comment

            • Star
              Ricoh Tech

              100+ Posts
              • Feb 2008
              • 127
              #4
              Gotta love the easy revenue, though!

              Regards

                Comment

                • Benedict
                  OA techy
                  • Aug 2008
                  • 39
                  #5
                  OA technician

                  So true but what are going beat up the muppet just enjoy that first cold one on friday and say to yourself thank GOD he is not your collegue just imagine!!!! and 10 out of 10 for your effort and keeping your cool? through it all.

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