Server 2008 showing printer offline

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  • EDSNOW
    Trusted Tech

    100+ Posts
    • Feb 2009
    • 180
    #1

    Server 2008 showing printer offline

    As I am not a Windows server or IT person I am looking into any suggested solutions for a Kyocera MFP not showing online.
    It can be pinged ok and the Command Centre shows in the browser from the server, I tried to use the Kyocera driver on a workstation but IP address won't show.
    I think it has something to do with SNMP settings but not being an expert I am not sure.

    I do know the device prints as tested before bringing to the customer site. Brand new MFP TASkalfa 2552ci.

    Any input or suggestions greatly appreciated.
    Regards
    Ed Snow
    Edsnow@yos-wbm.com
    Tags: None
    • tjvincent
      Trusted Tech

      250+ Posts
      • Apr 2008
      • 280
      #2
      Re: Server 2008 showing printer offline

      You could try disabling SNMP in printer properties, ports, configure port, uncheck the box called "SNMP Status Enabled"

        Comment

        • 906
          Technician
          • Mar 2017
          • 13
          #3
          Re: Server 2008 showing printer offline

          Check to see if your IP / Port has a _1 after it. If it does, there's a duplicate and something else on your network has that IP as well.
          Last edited by 906; 03-14-2017, 03:05 PM. Reason: spelling

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            • EDSNOW
              Trusted Tech

              100+ Posts
              • Feb 2009
              • 180
              #4
              Re: Server 2008 showing printer offline

              Thanks for the replies. I will follow up and advise the final resolution.
              Regards
              Ed in Whitehorse.

                Comment

                • EDSNOW
                  Trusted Tech

                  100+ Posts
                  • Feb 2009
                  • 180
                  #5
                  Re: Server 2008 showing printer offline

                  FOLLOW UP
                  FYI
                  When I was at the customer location today upon arrival there were a couple of test sheets sitting on the machine from the IT person's server.
                  I also tested the machine directly with a laptop and network cable as well as USB printing.
                  Also while there the IT person sent another print job.
                  I have asked if any settings had been changed at their network/server location and if I get a reply I will pass along.

                  Thanks to all who viewed and the replies.

                  Regards
                  Ed

                    Comment

                    • bsm2
                      IT Manager

                      25,000+ Posts
                      • Feb 2008
                      • 29370
                      #6
                      Re: Server 2008 showing printer offline

                      Uncheck SNMP in port configuration,

                        Comment

                        • Eresources
                          Technician
                          • Nov 2011
                          • 37
                          #7
                          Re: Server 2008 showing printer offline

                          SNMP will more than likely fix the issue. I've had this problem with HP switches mostly but there is some gear out there which is based on or has the same hardware on the inside as the HP, they also have the issue.

                          *NOTE* This also only occurs in Windows Server 2008 and upwards.

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