Sharp MXM316N SMB scanning fail

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  • mbcruzin
    Trusted Tech

    100+ Posts
    • Aug 2013
    • 142
    #1

    Sharp MXM316N SMB scanning fail

    Customer has multiple machines at several locations. All machines scan back to the central servers at the main office. Except one......... At an off site office SMB scanning fails to send documents to server. Scan to email works ( email server is located at main office ), and SMB scanning works locally to my windows 10 laptop ( cross over cable ). Sharp support cited Windows update KB3161949 as the possible issue.

    Has anyone else ran across this issue? Any help would be appreciated.
    Tags: mxm316n, smb error
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37235
      #2
      Re: Sharp MXM316N SMB scanning fail

      This might help.

      Can’t Access Shared Folders or Map Network Drives from Windows 10 and 11 | Windows OS Hub
      http://woshub.com/kb3161949-breaks-smb-over-netbios-access-outside-the-local-subnet/
      If you cannot open or map network shared folders on your NAS, Samba Linux server, or computers with legacy Windows versions (Windows 7/XP/Server 2003) from Windows 10 or 11, most…

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        • mbcruzin
          Trusted Tech

          100+ Posts
          • Aug 2013
          • 142
          #3
          Re: Sharp MXM316N SMB scanning fail

          After working with the Customers IT. we discovered that the KB3161949 was not installed on the server. Plus locally scanning to a PC also fails. Not really sure where to go from here? I heard Alaska was nice this time of year!

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