Ricoh MP301 drops from network, cannot scan to folder

[tufbnme]

I have an MP301 connected to a windows 7 pro PC. Print and scan to folder. All is well for maybe a week and then the unit cannot find the folder, printing still works fine. Once the PC is rebooted it connects and all is well again unit later. I have connected with the computer name, not IP address. All the firmware is updated. I believe it is a computer issue but am not sure where to look. Can someone enlighten me?
Thanks

[guitar9199]

Re: Ricoh MP301 drops from network, cannot scan to folder

First thing I would look at is the actual IP address of the copier. If the computers on the network are pulling a 192.168.X.25 address, and the copier is at .30, it's likely something else is trying to grab that address from the router's DHCP pool. (Smarphones and Tablets are notorious culprits)

What I usually do if the computer's IP is .30 or something like that, I set the copier up with a static IP of .175, just to get it out of the normal range of router IP addresses. That's also going to depend on how many computers/tablets/phones are using that network. Whatever address you choose though, make sure to "PING" it first, just to make sure nothing else is using that address.

Other than that, you could also try going into the computer's print driver settings (Printer Properties), on the "Ports" tab, click the "Configure Port" button for the IP address and UN-Check "SNMP status". Sometimes that will mess with connectivity as well.

Good luck...

[tufbnme]

Re: Ricoh MP301 drops from network, cannot scan to folder

Exactly the information I was looking for. Thanks
Nice axe

[Tonerbomb]

Re: Ricoh MP301 drops from network, cannot scan to folder

MAke sure the 301 has the correct DNS for the network as well.

[guitar9199]

Re: Ricoh MP301 drops from network, cannot scan to folder

Exactly the information I was looking for. Thanks
Nice axe

Yeah... not too shabby for a $150 Jay Turser knock-off. It makes noises that resemble music, so it'll do.

[slimslob]

Re: Ricoh MP301 drops from network, cannot scan to folder

Since you are having trouble scanning and not printing, SNMP is not the problem. If your computer is part of a domain, make sure that the Domain name is set correctly. Even the slightest error will result in a name resolution error. If it is not part of a domain, the work group must be correct and the first DNS must be a local device, usually the router set to include local host names.

Since the computer is Windows 7, check the name of the computer. If it is longer than 8 characters in length, change it. Many windows 7 and Windows XP computers were configured with names that consisted of a string of letters followed by a serial number. Many Net-bios functions would use only the first 8 characters so it was possible to get name conflicts when trying to connect for file sharing.

[NeoMatrix]

Re: Ricoh MP301 drops from network, cannot scan to folder

Scan to folder using "Ethernet" or "USB" cable ?

USB :
If the problem might be the Windows adapter setting : "Allow windows to turn off this device to save power".

Ethernet:
Same as SlimSlob ...

add

Conflicting IP address ??

[MFPTech]

Re: Ricoh MP301 drops from network, cannot scan to folder

Scan to folder using "Ethernet" or "USB" cable ?

USB :
If the problem might be the Windows adapter setting : "Allow windows to turn off this device to save power".

Ethernet:
Same as SlimSlob ...

add

Conflicting IP address ??

USB doesn't support scan to folder, does it?

Sent from my SM-G900W8 using Tapatalk

[techsass]

Re: Ricoh MP301 drops from network, cannot scan to folder

I'm just assuming this is going thru a network & not via cross-over cable. On small (single router, no domain) networks I usually enter the DNS & router into the WINS settings on the copier. You might try hard setting the network speed instead of using Auto Select.

I'm not familiar with the 301, but I always set the newer boxes to 'Enable Gigbyte' under the interface settings. The boxes that have this setting use 'Disable' as the default. This usually effects printing, but it might work in the other direction as well.

[MFPTech]

Re: Ricoh MP301 drops from network, cannot scan to folder

Ask Net Admin to plug it to a different port or a different switch.

Sent from my SM-G900W8 using Tapatalk

[pebkac]

Re: Ricoh MP301 drops from network, cannot scan to folder

Client versions of Windows have a concurrency limit on incoming CIFS/SMB connections. I think it's 20 in Windows 7. If other people are accessing shares on the computer, or it's also sharing printers, you might be running into that limit.

Twenty may sound ample, but Windows isn't always great at freeing up connections that are no longer in use.

[KenB]

Re: Ricoh MP301 drops from network, cannot scan to folder

Client versions of Windows have a concurrency limit on incoming CIFS/SMB connections. I think it's 20 in Windows 7. If other people are accessing shares on the computer, or it's also sharing printers, you might be running into that limit.

Twenty may sound ample, but Windows isn't always great at freeing up connections that are no longer in use.

You are correct with the 20 concurrent connections; it's listed under section 3e in the EULA. (A quick Google search found that).

I agree with what you said about Windoze not being too anxious to free up unused connections.

[slimslob]

Re: Ricoh MP301 drops from network, cannot scan to folder

You are correct with the 20 concurrent connections; it's listed under section 3f in the EULA. (A quick Google search found that).

I agree with what you said about Windoze not being too anxious to free up unused connections.

My experience is that once another computer has accessed a shared resource connection, that connection remains until that computer logs off. This is in the EULA, End User License Agreement, to discourage companies from trying to work station computers as servers. I believe that this would also affect FTP connections. Prior to Windows 7 the limit was 10.

I think the reason I have had very little problems with scan to folder is that most of my customer that used a high volume of scanning did so to their servers.

https://www.nextofwindows.com/how-many-concurrent-connections-allowed-to-access-a-windows-7-computer

[KenB]

Re: Ricoh MP301 drops from network, cannot scan to folder

My experience is that once another computer has accessed a shared resource connection, that connection remains until that computer logs off. This is in the EULA, End User License Agreement, to discourage companies from trying to work station computers as servers. I believe that this would also affect FTP connections. Prior to Windows 7 the limit was 10.

I think the reason I have had very little problems with scan to folder is that most of my customer that used a high volume of scanning did so to their servers.


https://www.nextofwindows.com/how-ma...ows-7-computer

Well, that opens up another question, although it's way off topic for this thread. Sorry about that.

Fieries and other external RIPs are mostly Windows based, especially in recent history.

They act as (and are) print servers, service an unlimited number of clients, and are built on a Windows workstation platform.

I wonder if they have a different license that allows the higher number of connections? I would think they do.

This has come up several times over the years, but I don't think I ever heard a definitive answer.

[slimslob]

Re: Ricoh MP301 drops from network, cannot scan to folder

Well, that opens up another question, although it's way off topic for this thread. Sorry about that.

Fieries and other external RIPs are mostly Windows based, especially in recent history.

They act as (and are) print servers, service an unlimited number of clients, and are built on a Windows workstation platform.

I wonder if they have a different license that allows the higher number of connections? I would think they do.

This has come up several times over the years, but I don't think I ever heard a definitive answer.

Most likely has to do with the Fiery software. The people to ask to be certain is EFI. Electronics for Imaging