Ricoh MPC '01 Range - No Print, No Ping

[hdmr]

I have been seeing a lot a situation where a customer calls in and they have no printing anymore, I carry out the usual checks from a helpdesk point of view and find there is no ping return.

I have been finding a setting within User Tools that has somehow become switched on. After 1 or 2 times I thought coincidence but I've had it a hand full of times since and always seems to be the MPC '01 range.

The setting in question is IEE 802.1X Authentication for Ethernet
We find this to be Active which it shouldn't be.

The setting can be found in User Tools > System Setting, navigate to the 2nd page and you will see IEE 802.1X Authentication for Ethernet > change this to Inactive.

Found the machine comes good instantly, no need for a reboot or anything.

Happened a couple of times when customer has changed router but I have other instance when this has not been the case.

[TonerMunkeh]

Re: Ricoh MPC '01 Range - No Print, No Ping

Yeah I've seen this a bunch of times and it's a total, complete and utter sod of a fault. The only thing I can think of that it may be enabled is someone is switching it on thinking the machine has wireless capability.

[hdmr]

Re: Ricoh MPC '01 Range - No Print, No Ping

I've seen it too much for it being that IMO - different customers and different sites - but always the MPC '01 range

Yeah I've seen this a bunch of times and it's a total, complete and utter sod of a fault. The only thing I can think of that it may be enabled is someone is switching it on thinking the machine has wireless capability.

[PacketSniffer]

Re: Ricoh MPC '01 Range - No Print, No Ping

Yeah I've seen this a bunch of times and it's a total, complete and utter sod of a fault. The only thing I can think of that it may be enabled is someone is switching it on thinking the machine has wireless capability.

What he said ^. Not really a fault but yeah I used to think how can a customer be so daft; yes I get that they mix up Dot1X with Dot11g/n etc but to not think 'erm.. NOTHING works after me turning that on, but I can still photocopy so I'll forget I did anything and call an engineer..' But, I now think customers are doing it remotely, and of course once you've turned it on remotely you're stuffed unless the device is in your location 'cause there's only one way to turn it off again. So again ' I'll call an engineer and make out it was nuttin to do with me'. See attached for where to stuff the NIC remotely.If the attending tech doesn't know about this, chances are he'll end up ordering a controller. Which won't help as this setting isn't stored on the controller (high security feature).

[slimslob]

Re: Ricoh MPC '01 Range - No Print, No Ping

IEEE 802.1X is the wireless connection standard. The setting for IEEE 802.1X Authentication for Ethernet is Enabled when Ricoh's wireless interface is installed. When it is on, the wired connection is disabled. Most likely someone turned it on thinking they could enable WIFI but did not realize that it only works if the interface is installed.

[PacketSniffer]

Re: Ricoh MPC '01 Range - No Print, No Ping

IEEE 802.1X is the wireless connection standard. The setting for IEEE 802.1X Authentication for Ethernet is Enabled when Ricoh's wireless interface is installed. When it is on, the wired connection is disabled. Most likely someone turned it on thinking they could enable WIFI but did not realize that it only works if the interface is installed.

[slimslob]

Re: Ricoh MPC '01 Range - No Print, No Ping

My answer was specific for Ricoh. IEEE 802.1X Authentication for Ethernet setting on a Ricoh is only for Ricoh's wireless interface. Ricoh's wired Ethernet LAN connection does not require authentication. Please do not provide non essential information that has nothing to do with the problem.

[PacketSniffer]

Re: Ricoh MPC '01 Range - No Print, No Ping

My answer was specific for Ricoh. IEEE 802.1X Authentication for Ethernet setting on a Ricoh is only for Ricoh's wireless interface. Ricoh's wired Ethernet LAN connection does not require authentication. Please do not provide non essential information that has nothing to do with the problem.

Incorrect. "Ricoh's wired Ethernet LAN connection does not require authentication", It does if the customer has a RADIUS / Dot1X Port authentication environment on their Wired Ethernet LAN (or Enterprise APs). Ricoh DO support Dot1X auth. for Wired Ethernet networks because I have personally configured it many times on Ricoh GW and GW+ devices on Wired only LANs. I can send you the senior tech.s' guide on configuring it on Windows Server; Cisco and Procurve Managed Switches in addition to device configuration (for Wired or Wireless) if you require?Admittedly Dot1X auth. is not needed for 99.8 per cent of customers with regular, standard Wired Ethernet LANs (or non-Enterprise APs) and should most definitely NOT be turned on for the majority of customers that have not implemented proper port authentication (proper meaning Dot1X as opposed to MAC filtering) because the NIC will do nothing if the Supplicant cannot reach the Authenticator or RADIUS.Perhaps this information comes under your criterea of 'non-essential', but at least it was not mis-information. Didn't realise folks were so upperty here; not sure I'll bother in future.

[Kimi]

Re: Ricoh MPC '01 Range - No Print, No Ping

Incorrect. "Ricoh's wired Ethernet LAN connection does not require authentication", It does if the customer has a RADIUS / Dot1X Port authentication environment on their Wired Ethernet LAN (or Enterprise APs). Ricoh DO support Dot1X auth. for Wired Ethernet networks because I have personally configured it many times on Ricoh GW and GW+ devices on Wired only LANs. I can send you the senior tech.s' guide on configuring it on Windows Server; Cisco and Procurve Managed Switches in addition to device configuration (for Wired or Wireless) if you require?Admittedly Dot1X auth. is not needed for 99.8 per cent of customers with regular, standard Wired Ethernet LANs (or non-Enterprise APs) and should most definitely NOT be turned on for the majority of customers that have not implemented proper port authentication (proper meaning Dot1X as opposed to MAC filtering) because the NIC will do nothing if the Supplicant cannot reach the Authenticator or RADIUS.Perhaps this information comes under your criterea of 'non-essential', but at least it was not mis-information. Didn't realise folks were so upperty here; not sure I'll bother in future.

only some regulars, not everyone. thanks for the info!

[slimslob]

Re: Ricoh MPC '01 Range - No Print, No Ping

Incorrect. "Ricoh's wired Ethernet LAN connection does not require authentication", It does if the customer has a RADIUS / Dot1X Port authentication environment on their Wired Ethernet LAN (or Enterprise APs). Ricoh DO support Dot1X auth. for Wired Ethernet networks because I have personally configured it many times on Ricoh GW and GW+ devices on Wired only LANs. I can send you the senior tech.s' guide on configuring it on Windows Server; Cisco and Procurve Managed Switches in addition to device configuration (for Wired or Wireless) if you require?Admittedly Dot1X auth. is not needed for 99.8 per cent of customers with regular, standard Wired Ethernet LANs (or non-Enterprise APs) and should most definitely NOT be turned on for the majority of customers that have not implemented proper port authentication (proper meaning Dot1X as opposed to MAC filtering) because the NIC will do nothing if the Supplicant cannot reach the Authenticator or RADIUS.Perhaps this information comes under your criterea of 'non-essential', but at least it was not mis-information. Didn't realise folks were so upperty here; not sure I'll bother in future.

Yes, through WIM you can setup IEEE 802.1X for RADIUS and a few other very specific high security networks. The vast majority of local networks do not use that high of a security level.

As applies to this specific thread, were any of those networks in play merely changing IEEE 802.1X Authentication for Ethernet to false through User Tools at the machine would not have caused the MFP to immediately start working properly. Were it on a network requiring high security for printing, ping might have started working but I doubt if queued print jobs would not have spooled.

[SharpDan]

Re: Ricoh MPC '01 Range - No Print, No Ping

Yeah I've seen this a bunch of times and it's a total, complete and utter sod of a fault. The only thing I can think of that it may be enabled is someone is switching it on thinking the machine has wireless capability.

Agreed I used to see this daily at least 10 times a day.