Remote support software, Whats best and cost effective?

[leo34staffs]

Hi all,

I am looking into remote support software that allows us to log in to remote users, has the ability to transfer files to customers pcs for setting up printers, scanning etc. I have used logmein rescue before and found it very good, although its an expensive option. What do you guys use and what could you recommend?

I have seen some potential candidates such as Splashtop and another called Anydesk

Any suggestions?

[mrwho]

Re: Remote support software, Whats best and cost effective?

I use Anydesk for now, been using Ammy before, but browsers started treating it as suspicious software...

[leo34staffs]

Re: Remote support software, Whats best and cost effective?

I use Anydesk for now, been using Ammy before, but browsers started treating it as suspicious software...

Do you use the free version or the paid for version of Anydesk?

[Kimi]

Re: Remote support software, Whats best and cost effective?

we use cisco go to assist however cant comment on prices.

[alanspeer]

Re: Remote support software, Whats best and cost effective?

Hi all, we use LogMe In123 and Team Viewer. TeamViewer is cheaper but LogMeIn is more stable. The cost for 5 license is around 30 a month with unlimited support..


I am looking into remote support software that allows us to log in to remote users, has the ability to transfer files to customers pcs for setting up printers, scanning etc. I have used logmein rescue before and found it very good, although its an expensive option. What do you guys use and what could you recommend?

I have seen some potential candidates such as Splashtop and another called Anydesk

Any suggestions?[/QUOTE]

[mrwho]

Re: Remote support software, Whats best and cost effective?

Do you use the free version or the paid for version of Anydesk?

The free version - I do one or two remote assistances per week, so doesn't justify a paid license...

[leo34staffs]

Re: Remote support software, Whats best and cost effective?

The free version - I do one or two remote assistances per week, so doesn't justify a paid license...

I have just been testing some remote support solutions and anydesk seems ok (esp for free for the odd remote session) The only problem i had with anydesk was when tried to log into the mac in our office, but most of my customers are windows.

[Cipher]

Re: Remote support software, Whats best and cost effective?

Radmin is decent, but it's not the cheapest.
Radmin: Reliable Remote Support Software for IT Pros

Primarily I find myself using Teamviewer though.
Mainly due to that is what customers are already using.

[KenB]

Re: Remote support software, Whats best and cost effective?

We use Teamviewer, and 99% of the time, there are no issues.

The latest version, 13, also allows for screen sharing on iOS devices (iPad, iPhone) that are running iOS 11.x.

You can't control iOS devices, but that's an Apple thing. They won't allow it.

Android, on the other hand, can be both monitored and controlled from the PC. Very cool.

[BHM]

Re: Remote support software, Whats best and cost effective?

We use Teamviewer, and 99% of the time, there are no issues.

The latest version, 13, also allows for screen sharing on iOS devices (iPad, iPhone) that are running iOS 11.x.

You can't control iOS devices, but that's an Apple thing. They won't allow it.

Android, on the other hand, can be both monitored and controlled from the PC. Very cool.

I too use Teamviewer everyday at least 5 times a day. I think there was only once or maybe twice that I could not get it to work. And yes, I use my Android phone when stuck on the road. Not the easiest way to do it but at least I can still remote into customers computers.

[Bix]

Re: Remote support software, Whats best and cost effective?

TeamViewer.


Customers often know how it works because their IT has already installed on their PCs.

[JVergin]

Re: Remote support software, Whats best and cost effective?

I have had a lot of success with ConnectWise Control. It used to be called Screen Connect.

It used to be that you paid $350 and got the server software and free upgrades for a year. then from there on you had to pay a prorated rate if you wanted to update to the latest version. I usually have to pay only $96 every two years because every couple years Windows does an update which doesn't allow the remote support software to display admin credential requests on the clients PC.

I don't know what the prices are for new customers but here's the website:

Remote Support That Just Works | ConnectWise Control

I really like this software because with a little html/css knowledge, I can customize exactly how I want the remote support website to look when the customer goes to it to input their session code. I take out any reference to Screen Connect or ConnectWise so it looks like it's our software. It has a plethora of features - I have yet to come across a situation where I thought "If only I could do this...".

I guess the one thing I haven't played with recently is controlling android / ios devices, so I am unsure of the capabilities for those devices.

[bsm2]

Re: Remote support software, Whats best and cost effective?

Zoho assist has a pay and free version. Paid version is cheap. I use the free version all the time






Zoho Assist pricing | Free and affordable editions

[mincopier]

Re: Remote support software, Whats best and cost effective?

We use GotoAssist at the shop. I also keep Teamviewer available for Android and IOS devices. Our company only paid for 1 license so need alternatives. Also there are those times that GotoAssist for whatever reason will not work for the customer. Start up Teamviewer and it usually will work. Teamviewer is also "free" for personal use.

[Hansoon]

Re: Remote support software, Whats best and cost effective?

Teamviewer here too. Does everything we need.

Hans