email not working

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  • richs
    Trusted Tech

    100+ Posts
    • Nov 2008
    • 226

    email not working

    I replaced the main pcb on an Oki ES8473 to solve an error problem.After replacement all settings had to be re-input.They use office 365 to send email and I have checked all settings with the other machine they have there. They cant email.It errors out and seems to indicate that the machine can not find the server.I did change setting to use gmail and it worked.They want their office 365 account to work.
  • mansart
    Senior Tech

    Site Contributor
    500+ Posts
    • Apr 2009
    • 851

    #2
    Re: email not working

    TT-063015_2.PDF


    This is a Sharp bulletin regarding Office365 and email...... may be applicable to your problem

    Comment

    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 35063

      #3
      Re: email not working

      The replacement board might not be at the same firmware level.

      Comment

      • richs
        Trusted Tech

        100+ Posts
        • Nov 2008
        • 226

        #4
        Re: email not working

        Originally posted by slimslob
        The replacement board might not be at the same firmware level.
        Last time I did a firmware on this machine it failed and then I had to replace the main pcb.Also I dont see anything related to email when going over the documents.Like I said....works with gmail thou.I did ask their IT person to reboot all routers and switches when he can.(probably he wont)

        Comment

        • richs
          Trusted Tech

          100+ Posts
          • Nov 2008
          • 226

          #5
          Re: email not working

          Got it working.Did a factory reset and re input settings.

          Comment

          Working...