Ricoh MP4500 don�t print with "Deleting file" message

[Fogonazo]

Hi
I have a Ricoh MP4500 with the following trouble.
When send a printout, the data reception indicator flashes, "Printing" appears on the display and a couple of seconds later "Deleting file"

[slimslob]

[bsm2]

[Fogonazo]

Typical symptom when the user code is missing or incorrect.

The machine did not have a user code.
Also do the procedure SP 5-404 and delete all the accounts SP 5-846-50, but it did not work
Thanks for your reply.

Are you printing from a Mac? Needs PS option

It is not a Mac system, but it also has PS
Thanks for your reply

[bsm2]

The machine did not have a user code.
Also do the procedure SP 5-404 and delete all the accounts SP 5-846-50, but it did not work
Thanks for your reply.



It is not a Mac system, but it also has PS
Thanks for your reply

What print driver? load PCL 6 driver print using ipaddress and raw 9100 port

[Fogonazo]

What print driver? load PCL 6 driver print using ipaddress and raw 9100 port

It is configured by: TCP / IP
Protocol: RAW
Port: 9100


Thanks for answering


Is there any way to take the printer to original factory settings?

[bsm2]

It is configured by: TCP / IP
Protocol: RAW
Port: 9100


Thanks for answering


Is there any way to take the printer to original factory settings?

Setup a new printer driver and test , if it still wont print recheck the authentication and codes are OFF .. Another question ping device with machine off
if you get a reply from that ipaddress you have a another device with the same ipaddress on the network

[keithxxiii]

[copier tech]

Network Security Level?
Access Control enabled?
Enhanced External Charge Unit Management (printer ON)?
Is Virtual Printer ON?
Do an NCS reset (SP 5801-011)

As suggested above i'd do a network reset.

Also have you tried printing from your laptop bypassing the network?

And updating the firmware would also be a good idea, possibly corrupt fw.

[Fogonazo]

Tests:SP 5801-011 Result: None
Change equipment to an exclusive network: None
Set up a new printer driver: None
Control equipment from another PC: None

[jonhiker]

[Fogonazo]

Have you checked the error log on the copier for more information?

Press the button on the op panel for "printer" and check there to see if there is an error.

The print error log is empty.


Thanks for comment

[slimslob]

The print error log is empty.


Thanks for comment

Al printer logs are deleted when power is cycled.

[qbert69]

Hi
I have a Ricoh MP4500 with the following trouble.
When send a printout, the data reception indicator flashes, "Printing" appears on the display and a couple of seconds later "Deleting file"

If customer is trying to print a webpage with rolling/ changing graphics, ricoh doesn't know how to interpret that information. Will hang every single time!!! Customer needs to copy & paste to another document or save as flat pdf & print. Bullzip is the answer. [emoji41]

Sent from my SM-N950U1 using Tapatalk

[Fogonazo]

If customer is trying to print a webpage with rolling/ changing graphics, ricoh doesn't know how to interpret that information. Will hang every single time!!! Customer needs to copy & paste to another document or save as flat pdf & print. Bullzip is the answer. [emoji41]

Sent from my SM-N950U1 using Tapatalk

This is not the case, the windows test page is not printed.



Thanks for your reply