The Handle is invalid

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  • keithxxiii
    Just a tech

    250+ Posts
    • Nov 2014
    • 468
    #1

    The Handle is invalid

    Hi,

    Users randomly gets the error "the handle is invalid". It is a shared printer BTW, and if affected user tries to login to a different pc, it works. Printer is installed thru GP. Been searching articles on the internet and is pointing to outdated printer drivers. The server is 2012 R2 with full updates, PCL driver has been updated as well. I'm trying to convince the IT to create a new Print server since it is a VM and is easy for them to create it but the gents doesn't want to buy my reason.
    Has anybody faced the same error before? How'd you fixed it?
    Untitled.jpg
    TIA
    Aye! Cut the crap
    Tags: create, invalid, printer, server
    • JLSam
      Senior Tech

      500+ Posts
      • Jun 2015
      • 601
      #2
      Re: The Handle is invalid

      While i personally have never seen this error. I can tell you that I've seen alot of funky printer driver issues solely because of a bad port setting. Even though it's PCL6 the port is under a hostname, or wsd. Id double check to make sure that its under standard tcp/ip.

      My two cents.

      Sent from my ONEPLUS A5000 using Tapatalk

        Comment

        • keithxxiii
          Just a tech

          250+ Posts
          • Nov 2014
          • 468
          #3
          Re: The Handle is invalid

          Originally posted by JLSam
          While i personally have never seen this error. I can tell you that I've seen alot of funky printer driver issues solely because of a bad port setting. Even though it's PCL6 the port is under a hostname, or wsd. Id double check to make sure that its under standard tcp/ip.

          My two cents.

          Sent from my ONEPLUS A5000 using Tapatalk
          Thanks for your input, we make sure that WSD is disabled as part of our installation checklist. Aside from that, printing directly from the PC using TCP/IP (local printer installation) works fine.
          Aye! Cut the crap

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: The Handle is invalid

              Didn't see it personally, but you may want to check last post about rendering print jobs of this thread:
              Printer Handle is invalid error while connecting to shared printers
              https://social.technet.microsoft.com/Forums/en-US/6bc8a323-872d-44a7-8697-3ea35d3c6728/printer-handle-is-invalid-error-while-connecting-to-shared-printers?forum=winserverprint
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • NeoMatrix
                  Senior Tech.

                  2,500+ Posts
                  • Nov 2010
                  • 3514
                  #5
                  Re: The Handle is invalid

                  "Invalid Handle" sounds like a server O/S fault.
                  A thread message sent inside the operating system software did not link to allocated thread/window.

                  A stab in the dark. I'd check the O/S is not getting memory allocation errors coming from RAM chip dynamic hardware fault.

                  Maybe a server Operating System reset?
                  Reinstall the printer drivers...?
                  Inauguration to the "AI cancel-culture" fraternity 1997...
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                    Comment

                    • Santander
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • May 2009
                      • 768
                      #6
                      Re: The Handle is invalid

                      Originally posted by keithxxiii
                      Thanks for your input, we make sure that WSD is disabled as part of our installation checklist. Aside from that, printing directly from the PC using TCP/IP (local printer installation) works fine.
                      Since you state that installing the print driver locally to the unit works fine, the driver setup on the server is the problem. Had a situation two days ago on a new install for a customer with 200+ of our units that would not print envelopes, everything else printed fine, printing envelopes from a local install of the driver to the unit worked. It took two hours and attaching a new test unit to convince the network IT people their network print queue was the problem. If a local install of the print driver works it points directly to the network print driver installation.

                        Comment

                        • keithxxiii
                          Just a tech

                          250+ Posts
                          • Nov 2014
                          • 468
                          #7
                          Re: The Handle is invalid

                          Just an update guys,

                          IT has assigned a new Print Server, which then will be the same hostname and IP. I just exported the printers and restored to the new server. It seems to be working fine now since it has been running for more than 5 days without reported issue.
                          I still would want to know where the problem is coming from but i leave it to the IT.
                          anyways, thanks for all your inputs.
                          Aye! Cut the crap

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