scan to email fail

[vigour]

Unable to set up scan to email on a Samsung 8128.I inserted 2 different known email addresses and login credentials, but the self test fails.
This was working at a hotel until the machine lost the smpt server info. I have seen hat before on this model.
Putting the network cable from the copier into my laptop brings up a sign in page. Is this possibly what is preventing the copier from sending the test.

[mincopier]

Re: scan to email fail

Very possible. Sounds like the machine is connected to the public side of the network. It needs an authentication for the machine, usually laptop, to sign in to be allowed to get network traffic. Similar to an LDAP but not as secure. the trick would be to create your own wireless network bypassing the hotel network.

[bsm2]

Re: scan to email fail

Would need more information? DNS correct? Gateway correct? too many unknown's need more info

[vigour]

Re: scan to email fail

Would need more information? DNS correct? Gateway correct? too many unknown's need more info

machine is using the DNS and GATEWAY picked up by DHCP.
It worked before the smtp got wiped out.
I have seen this model lose its smtp mysteriously before

[peter42]

Re: scan to email fail

Did machine got DHCP info now?
Print OK?
Webside of machine OK?

only SMTP Error?
Then check
Port number 25, 465, 587.
TLS stuff

have mail from provider about changes read?
Password, security change(port number) etc...

[vigour]

Re: scan to email fail

Machine prints
Website is fine
DHCP works

As said at the beginning It failed when I input the info for our gmail account we use for testing, same when I input my own gmail info

[bsm2]

Re: scan to email fail

machine is using the DNS and GATEWAY picked up by DHCP.
It worked before the smtp got wiped out.
I have seen this model lose its smtp mysteriously before

Your assuming TOO much
do and ipconfig /all and set it up manually Post a screen shot of settings

add 8.8.8.8 as second or third DNS setting