We recently purchased a used C8000 with the Creo IC-307. The Creo does not see the machine connected to it. Dialog box with message "Can not access hardware components" (See attached screenshot).
Could this be a Windows XP OS problem and not a Creo software or hardware issue? The Creo has the UK-103 dongle attached.
To eliminate the machine interface or cable issue, I connected a Fiery IC-306 (from a C7000) which connected fine but will not print any files except for the configuration files from fiery Rip. I am assuming it needs the UK-102 dongle. Is there a work around.
Kindly advice.
IC-307 Error.jpg
Could this be a Windows XP OS problem and not a Creo software or hardware issue? The Creo has the UK-103 dongle attached.
To eliminate the machine interface or cable issue, I connected a Fiery IC-306 (from a C7000) which connected fine but will not print any files except for the configuration files from fiery Rip. I am assuming it needs the UK-102 dongle. Is there a work around.
Kindly advice.
IC-307 Error.jpg
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