Ecopy Embedded lag + Seizing on Ricoh IMC device

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  • Batman1976
    Technician

    50+ Posts
    • Jun 2016
    • 88
    #1

    Ecopy Embedded lag + Seizing on Ricoh IMC device

    Hi all,

    We have recently installed ShareScan (Ecopy) Embedded software on a Ricoh IMC3000 device, however it keeps lagging and seizing up on the screen.

    Device Firmware has been updated to latest version
    Java Card Updated to latest version
    ShareScan has been reloaded and currently Running version 6.0.112
    heap and stack values have been upped

    Any body seen or had simular issues?

    Thank
    Tags: device, ecopy, latest, sharescan, version
    • guitar9199
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2016
      • 1097
      #2

        Comment

        • Kimi
          Trusted Tech

          100+ Posts
          • Feb 2018
          • 105
          #3
          Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

          Where on the device did you install Sharescan?

          I recently found that when i was installing VDMS (Pcounter embedded) on an IMC that it would only work if installed on the SD card not on the HDD.

          I haven't tried Sharescan on an IMC but i can do if needed.

            Comment

            • Batman1976
              Technician

              50+ Posts
              • Jun 2016
              • 88
              #4
              Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

              Originally posted by Kimi
              Where on the device did you install Sharescan?

              I recently found that when i was installing VDMS (Pcounter embedded) on an IMC that it would only work if installed on the SD card not on the HDD.

              I haven't tried Sharescan on an IMC but i can do if needed.
              ShareScan has been installed on the Java SD card.

              If you have a chance to install ShareScan let me know how you get on with it.

              Thanks

                Comment

                • Kimi
                  Trusted Tech

                  100+ Posts
                  • Feb 2018
                  • 105
                  #5
                  Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

                  Originally posted by Batman1976
                  ShareScan has been installed on the Java SD card.

                  If you have a chance to install ShareScan let me know how you get on with it.

                  Thanks
                  I will do this tomorrow morning as i need to test extracting data to an xml file for a proposal.. sounds fun!

                    Comment

                    • keithxxiii
                      Just a tech

                      250+ Posts
                      • Nov 2014
                      • 468
                      #6
                      Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

                      Check if scanner is selected inside enhanced external charge unit management.
                      I had a scanning software installed in an IMC that prevents me from doing a connection test to a folder.

                      Also, make sure you have the latest embedded installers from sharescan
                      Aye! Cut the crap

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3946
                          #7
                          Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

                          Perhaps a silly question, but did you install the 4gb memory module when you installed the Java card?

                          Seems silly that we now have gone back to Java cards for “legacy” applications.

                          I don’t know if Java will even work without the extra memory, as I have not yet had the opportunity to see it.

                          I do know that the memory is automatically added when the Java card gets ordered, at least according to the Configurator page.
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • ridgemill
                              Trusted Tech

                              100+ Posts
                              • Sep 2017
                              • 172
                              #8
                              Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

                              Have you increased the Heap and Stack Size Settings in Extended Feature Settings?

                              When installing an embedded application it is recommended to increase both to around 75% of the maximum.

                                Comment

                                • slimslob
                                  Retired

                                  Site Contributor
                                  25,000+ Posts
                                  • May 2013
                                  • 35057
                                  #9
                                  Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

                                  Originally posted by ridgemill
                                  Have you increased the Heap and Stack Size Settings in Extended Feature Settings?

                                  When installing an embedded application it is recommended to increase both to around 75% of the maximum.
                                  Obviously you failed to fully read and understand Batman's original post. He stated "heap and stack values have been upped." Your correct question should have been how much he increased them by.

                                    Comment

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