ricoh MP C3003 dns configuration

[COPIERMAN]

I have a customer and i have set copier to specific ip address and dns configuration. problem is on copier the dns will not connect to router dns comes up and says fail. i try my router and it works fine. they had it replace about a month ago. other problem is it will scan to one computer but not to another one. everything was working properly and as far i know nothing has change. all settings are correct and both use same antivirus settings.

[bsm2]

Re: ricoh MP C3003 dns configuration

Multiple problems Lets start with the basics DNS

do an ipconfig /all and get the correct settings and enter them into the copier

subnet
gateway
dns

first dns setting should be the gateway

[COPIERMAN]

Re: ricoh MP C3003 dns configuration

that part i have done. i have done auto obtain on copier let it grab information and enter it in copier the dns for cable company is successful on test but the dns for router no go. that why i try my router and it works fine with it.

[BaconSteve]

Re: ricoh MP C3003 dns configuration

I have a customer and i have set copier to specific ip address and dns configuration. problem is on copier the dns will not connect to router dns comes up and says fail. i try my router and it works fine. they had it replace about a month ago. other problem is it will scan to one computer but not to another one. everything was working properly and as far i know nothing has change. all settings are correct and both use same antivirus settings.

[bsm2]

Re: ricoh MP C3003 dns configuration

that part i have done. i have done auto obtain on copier let it grab information and enter it in copier the dns for cable company is successful on test but the dns for router no go. that why i try my router and it works fine with it.

If you have already identified the problem as a bad router ie router issue why are you asking for help?
Suggest you get there IT to either fix the router problem or replace it.

[COPIERMAN]

Re: ricoh MP C3003 dns configuration

the router belongs to the cable company they rent it from them. So doing a system reset would be a pain. customer said there person from cable company did some setting changes to make it work. I will let them take care of it to resolve this issue. i just want to make sure i wasn't over looking something on copier.

[COPIERMAN]

Re: ricoh MP C3003 dns configuration

what is weird scan to folder it will scan to one computer and other one it quit working. both were working with no problems and now issue. Trying to find out if router was causing problem.