Hi guys, I just downloaded and ran through the setup for MSConnector. Everything seemed to go pretty smoothly and the 3551ci that I got it setup on is connecting to the our online sharepoint just fine. The issue I'm running into is that when I actually try to print something I get a 'login or password' error. Now this seems pretty 101, double check login info right? The issue is that I'm positive the login being entered at the MFP is correct. It won't even let you browse files until it has authenticated, I've checked with dud passwords and multiple users. So it knows my credentials are fine at login and will let me browse, I can even scan documents to the sharepoint without issue. It only seems to spit the error when I try to print from the sharepoint. Honestly the whole thing feels like either some form of 2 factor not processing (which seems odd because you'd think that would stop me from logging in) or that there is some sort of setting in sharepoint preventing that type of access. If anyone has dealt with MSConnector before I'd appreciate any sort of lead on this, I'm not particularly familiar with sharepoint but if you say there's something in there to check I'm sure I can get into it and look for the setting. Otherwise if someone has one working and doesn't mind sharing the layout\form factor of their setting inputs (Host name, domain, user ID, etc) to see if I'm just being negligent with some sort of prefix\suffix. Any ideas?
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Re: MSConnector Setup
User you logged in as what are the rights for the user login? As with everything MS user must have rights to do anything. -
Re: MSConnector Setup
Is there a good way to check for a clear answer to that? I'm logged in as myself and on a computer I can download\upload\delete\move etc. everything in the folders I'm trying to get working from the printer. I may not have some form of higher level 'administration' rights but I wouldn't think that was necessary for this. If it is that seems a little dramatic for the printer to need super user type powers over the sharepoint. If that's the case then I guess that's my answer since I'm sure I'm in the 'user' class rather than 'admin' but like I said, I have full access to and control over the folders I'm after on any other medium so I'm not sure that's it.
Edit> I would also generally think that accessing and pulling data would be on the same or lower tier than making new folders and scanning to it, which I can do. (although I realize that may not always be the case that strikes me as the default)Comment
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Re: MSConnector Setup
Yeah that basically just confirms I'm in the user category instead of admin, I don't have access to look at or modify page permissions. If that's the only lead I've got though I guess I'll get in touch with someone that does. I will post back with results.Comment
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Re: MSConnector Setup
Contact there IT they may not want them printing docs from machineComment
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Re: MSConnector Setup
Alright I've now tried it with the owner account that has absolute rights to the sharepoint. Same issue, which really cycles back around to it not being a permissions issue at all. Only thing I can think of is that there is some setting in sharepoint that is preventing it with a hard no. Seems like a bad place to put a user login error message but that's where I'm at now. This whole thing seems reminiscent of Gmail requiring a special check box to allow things like outlook to talk to it. Any more ideas?Comment
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Re: MSConnector Setup
Haha we are the IT, this is internal at the company I work for. So if there is a setting that prevents it it was set inadvertently and is what I'm looking for.
Edit> To make it more clear I work for a small IT company and this is just me playing with resources internally to make sure I know how to set it up in the future for clients.Comment
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Re: MSConnector Setup
In Library settings, go to Information Rights Management.Comment
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Re: MSConnector Setup
You mentioned 2 factor authentication, is it possible you need to use an app password for the login?Comment
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Re: MSConnector Setup
Ok so minor updates for you guys. I now have a dedicated sharepoint of my own to play with in which I am the owner. Haven't actually just done a dry run quite yet but I thought I would let you know, I am in the sharepoint settings and don't actually see the entry you listed. I have poked through most of what's here and can't seem to find anything gloriously relevant. I will link to a screenshot of the settings page below, maybe I got to the wrong location? And we did actually try an app password on the original sharepoint with the result being identical. Thank you guys for throwing suggestions.
Flickr: Page Not Found
Edit> Getting the same results, on multiple sharepoint sites. I'm really at a loss here, there has to be something super dumb I'm over looking. I can't imagine many people have run into this type of issue since google spits back almost nothing even close to relevant.
Edit> After a little more digging it looks like information rights management is one of the only things I don't have access to as a site owner, I will have to have the sharepoint owner check that monday. Unfortunately he took an early day today.Last edited by M94; 08-22-2020, 12:20 AM.Comment
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Re: MSConnector Setup
Alright guys so I was able to take a look at the information rights section with my boss, and it is disabled. From the looks of what that setting entails I don't think we want to enable it either. I am really at a loss as far as what would be giving us an incorrect login popup AFTER it clearly authenticated and let me in. I can clearly create folders and scan to anywhere on the sharepoint, I just can't print from it. This really doesn't feel like it should be so stubborn, any more thoughts? I'm going to be trying to google it pretty extensively today but it just doesn't look like anyone is having problems with this type of setup so idk what I'm doing wrong here.Comment
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Re: MSConnector Setup [SOLVED]
Alright so even though it doesn't make a ton of sense in my head I did figure out the issue. The printer also had local authentication setup and somehow this was preventing the print job. I'm still not 100% sure why though. Scanning should have been under that same authentication blanket but was working. On top of that being logged in as the Admin should have sufficed but it didn't. You would think that there's no reason you shouldn't be able to use sharepoint with a machine that has local authentication setup but if you can I'm not sure what I'm missing.
Long story short after completely disabling local authentication it started working flawlessly.Comment
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Re: MSConnector Setup [SOLVED]
As a long time Ricoh tech it makes perfect sense to me. Each machine function ( copy, print, scan and fax ) can be configured as to whether that function will require authentication. Then each User login can be set as to which restricted functions that user can access.
As for being logged as Admin you have full rights to administer portions of the machine. With Ricoh you can actually set four Administrators; Machine, Network, Security and User. Each with its own name and password. An administrator has no rights to operate the machine, only to administratorComment
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Re: MSConnector Setup [SOLVED]
Thanks for the insight, I was using the 'Admin' and 'Device Admin' accounts although I'm fairly sure they had most if not all the same printing rights as other random users. Now that you say it though that does at least kind of justify it in my head better. I do intend to play with it some more later and maybe I'll be able to figure out more specifically what it doesn't like about it. I will update this thread with results if I discover anything useful.Comment
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