MFD trying to scan to a "DFS" share

[Dreama]

Hi All,

We have a customer who is scanning to a "DFS" share, where i think the domain controller splits it across servers.
The path: "\\domain-name\folder-share" instead of the usual SMB share "\\server-name\folder-share"

They have small Ricoh MC251's which work fine - i think these are rebadged other brand maybe. Their scanning process is connect first, then scan page through.
But the Ricoh IM C300F only works sometimes! - i think its a DNS issue, where the copier gets to the domain controller and sometimes it works ok. The scanning process for this model is they pull the pages through into memory first, and then try and connect.

I have asked the customer IT to 'temporarily' change the path to an IP of one of the servers for testing, but they refuse to do it "as the other models work fine".

Any thoughts on how to test from the copier? Im told they do support DFS sharing.

thanks in advance

[rthonpm]

DFS (distributed file system) shares do reside on multiple servers, but it's not a domain controller feature: it's a function of the file servers. There's no difference in the logic of how they function to a traditional SMB share.

The main issues I've seen with DFS shares have been DNS issues. All of the DNS servers configured on the affected MFPs are using internal DNS servers as opposed to public ones, correct?

Firmware up to date on the machines?

[Hart]

"I have asked the customer IT to 'temporarily' change the path to an IP of one of the servers for testing, but they refuse to do it "as the other models work fine"."
So problem solved, they can use the other models and users can complain to their IT

[Dreama]

DFS (distributed file system) shares do reside on multiple servers, but it's not a domain controller feature: it's a function of the file servers. There's no difference in the logic of how they function to a traditional SMB share.

The main issues I've seen with DFS shares have been DNS issues. All of the DNS servers configured on the affected MFPs are using internal DNS servers as opposed to public ones, correct?

Firmware up to date on the machines?

Hi, thanks for your info.
Yes using Internal DNS servers and firmware is the latest