Office365 inbox question

[rrrohan]

Ive setup multiple customer copiers to email me things like total counters and error occurrences.

As you can imagine i get a ton of them so i set up Rules in outlook to put them in folders for each individual customer.

if i log in with https://outlook.office.com/mail/ I can see them and it works as expected but if on my phone using the Office365 app and go to that folder it says "Nothing in [folder name]"

Im wondering if its because we migrated from local exchange server to office365

[tsbservice]

On your phone does these folders are setup to sync?

[rthonpm]

The Office app and Outlook on mobile can both take time to sync the contents of any folders the first time you open them. I have close to 80 rules set and the folders show the emails in them, though I generally use a different email app for my primary Exchange account as it offers alerts for folders beyond just the Inbox.

[rrrohan]

its never worked since going to 365

just thought might be a setting i could get IT to change. dont want to ask them because everything is billable even if they dont fix it

[rthonpm]

Any difference using Outlook on the phone instead of checking mail through the 365 app?