Fujitsu Fi-6110 not being recognized by W11

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3373
    #1

    Fujitsu Fi-6110 not being recognized by W11

    Customer has a freshly installed W11, but his previously under W10 working Fujitsu Fi-6110 scanner is now not being recognized by W11.
    Usual install procedure as well as all known tricks have been tried.

    Any ideas please?

    Hans
    “Sent from my Intel 80286 using MS-DOS 2.0”

    Tags: None
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37300
      #2
      Check that the Fujitsu Fi-6110 is not using a protocol that is not supported by Windows 11, such as an SMB version prior to V2. Also check that the new computer's malware software hasn't blocked the Fujitsu Fi-6110. McAfee has a history of doing just that. First time a scan is attempted a message box will popup asking if you want to allow. It has a time out and will default to "Block" if the user takes too long getting back to the computer.

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        • Hansoon
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Sep 2007
          • 3373
          #3
          Thanks Slim, will go there this week and see.

          Hans
          “Sent from my Intel 80286 using MS-DOS 2.0”

            Comment

            • Hansoon
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Sep 2007
              • 3373
              #4
              Just realized that the scanner is connected via USB, not TCP/IP.

              Hans
              “Sent from my Intel 80286 using MS-DOS 2.0”

                😂 1

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                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 37300
                  #5
                  Originally posted by Hansoon
                  Just realized that the scanner is connected via USB, not TCP/IP.

                  Hans
                  They need to install the necessary TWAIN or WIA USB driver from Fujitsu.

                    Comment

                    • rthonpm
                      Field Supervisor

                      2,500+ Posts
                      • Aug 2007
                      • 2848
                      #6
                      Make sure the new device isn't ARM based. If it is, the customer is out of luck as there are no ARM drivers. Otherwise, here is the download page for the Windows 10 software: https://www.pfu.ricoh.com/global/sca...0-fi-6110.html
                        👍 2

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