Customer has a Fujitsu Fi-6130 scanner for W1064.
This scanner is used but new in customers W10 environment.
We installed the complete contents of the set-up disk from the factory in the beginning, before the scanner was connected with USB.
A bunch of software was installed automatically.
Then we connected the scanner with its USB cable. The PC gave the usual bleep showing that it noticed the connection of new hardware.
However, in de Device Manager it showed an “unknown device” and as expected the scanner is not being recognized by the proprietary scan application nor any other scan application.
Any ideas please what could be wrong?
Hans
This scanner is used but new in customers W10 environment.
We installed the complete contents of the set-up disk from the factory in the beginning, before the scanner was connected with USB.
A bunch of software was installed automatically.
Then we connected the scanner with its USB cable. The PC gave the usual bleep showing that it noticed the connection of new hardware.
However, in de Device Manager it showed an “unknown device” and as expected the scanner is not being recognized by the proprietary scan application nor any other scan application.
Any ideas please what could be wrong?
Hans
Comment