Ricoh papercut and remote settings

[ABS tect]

I'm sorry if this question is unlearned, but needed some advice.

As many have probably gathered from previous post, I am not a Ricoh dealer or certified tech, I have just been working with Ricoh's for the past 10 years and do mainly refurbished equipment.

My clientele generally doesn't need many bells or whistles with their MFP, and rarely do I run into an issue that I can provide a solution to.

However, I have recently run into the need more often of people wanting their machine to alert me automatically when they have an SC code or are low on supplies, and more specifically one who needs PaperCut installed on their machine.

So, two separate questions (One being the remote alerts and the other the PaperCut App), is this something I can do on my own or do I need to have an authorized Ricoh tech come out to perform the installation. I have no problem paying someone to setup something I can't or shouldn't, I just didn't know if that was 1. A service offered by Ricoh or 2. Something in my wheelhouse of capabilities.

Again, I feel its an ignorant question as I very rarely dabble in software related products except for firmware.

Thank you.

[rthonpm]

Re: Ricoh papercut and remote settings

For email alerts, you just need to configure an SMTP server and the email address you want the machine to send the emails to.

I'd recommend making sure that the email address you use is part of the customer's actual email domain and is a legitimate email account or group email as opposed to using a free service or webmail account.

It's not much different than setting up scan to email, except you're on a different page of the web interface.


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[SalesServiceGuy]

Re: Ricoh papercut and remote settings

If you are not an authorized Papercut reseller, nobody is going to help you.

There is just too much Papercut knowledge required and variables to consider to complete the install.

You need to hand this account off to another reseller, ask for some lead commission and kiss this account goodbye as that Papercut reseller will likely plan to put in his own equipment.

[KenB]

Re: Ricoh papercut and remote settings

As SSG mentioned, you have no effect on PaperCut from the machine perspective. The MFP knows nothing about PaperCut.

Your best bet may be to ask the customer who administers PaperCut for them. It may be a dealer, or even possibly someone on their staff.

(I install a lot of software, and while not only training the end users, I also do a separate session for admins, so that they know how to work with the solution. Sometimes I only train admins and they in turn train the users.)

If it is the latter, they would (or at least should) know how to push the client software to their MFPs.

Even if it is a dealer, that dealer may or may not even be an MFP reseller, or even if they are, have no contract or even desire to place new machines in that account.

[slimslob]

Re: Ricoh papercut and remote settings

For email alerts, you just need to configure an SMTP server and the email address you want the machine to send the emails to.

I'd recommend making sure that the email address you use is part of the customer's actual email domain and is a legitimate email account or group email as opposed to using a free service or webmail account.

It's not much different than setting up scan to email, except you're on a different page of the web interface.


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Once you have scan to email configured from either WIM or the control panel, I like the control panel for initial setup as it is easier to test settings, you can go into WIM and setup up alerts. On most models you can setup at least 3 alert emails (key operator etc) and your dispatcher can be one of them. From there it should be check boxes as to what each individual gets. Key operator may want things like toner low, paper tray empty and jams instead of having to wait until someone complains. It has been years since I looked at the list so can't remember all of them.

If they have the SOP, you can also setup automatic sending of counters. Required the SOP Designer with the Metis but not certain with the newer versions.

[ABS tect]

Re: Ricoh papercut and remote settings

Awesome, you guys are the bomb.

So it sounds like the email alerts is something I can handle.

But PaperCut is a no go? Can I pay a Ricoh Tech to come install it? Or maybe an on-site IT guy would be able to do it?

[slimslob]

Re: Ricoh papercut and remote settings

Awesome, you guys are the bomb.

So it sounds like the email alerts is something I can handle.

But PaperCut is a no go? Can I pay a Ricoh Tech to come install it? Or maybe an on-site IT guy would be able to do it?

I do believe that Paper Cut is a third party solution that Ricoh provides. If so and the customer has their own IT, they should be able to deal directly with Paper Cut.

[KenB]

Re: Ricoh papercut and remote settings

Awesome, you guys are the bomb.

So it sounds like the email alerts is something I can handle.

But PaperCut is a no go? Can I pay a Ricoh Tech to come install it? Or maybe an on-site IT guy would be able to do it?

Whoever set PaperCut up in the first place would be by far the most likely candidate.

[KenB]

Re: Ricoh papercut and remote settings

I do believe that Paper Cut is a third party solution that Ricoh provides. If so and the customer has their own IT, they should be able to deal directly with Paper Cut.

Not necessarily.

Some IT departments are hands-off when it coms to these solutions, and bring in the installing dealer for installation and maintenance.

It's the classic "it depends".

[ABS tect]

Re: Ricoh papercut and remote settings

Thank you guys...this particular customer had their IT guy install PaperCut on his previous 6004ex when he saw the insane markup the dealer was going to charge. So I'm assuming he would be able to install it again on the IM C4500/6000.

I felt that if he was able to do it, not being associated with Ricoh that is, then I should also be able to do it. But then again, he knows a whole hell of a lot more when it comes to IT...I'm more hardware haha

And maybe there is a better solution than PaperCut, because the IT guy himself says he uses maybe 10% of its capabilty, the main reason he uses it for is so all computers that come on site immediately have the drivers installed on it to all machines on site once they download PaperCut on said computer. I didn't know if there was a solution to this from a server standpoint but I do know he is wanting to move to a cloud based server in the next year or so.

Anyways, I'm getting out of my wheelhouse now, I think I can handle the email alerts and then just pass off the PaperCut to the IT guy.

Thanks

[slimslob]

Re: Ricoh papercut and remote settings

Not necessarily.

Some IT departments are hands-off when it coms to these solutions, and bring in the installing dealer for installation and maintenance.

It's the classic "it depends".

A lot of it depends on the PaperCut solution is to be used. PaperCut NG and PaperCut MF are both local hosted products so IT is going to have to be consulted. NG is a set it up yourself so unless It wants to give you access to one of their server it is in their ball park. MF which provides Secure Print Release and needs to be setup by a "Local Expert" who will need to work with IT. There are also Cloud based solution available.

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