Gmail for SMTP - It finaaly happened

[mojorolla]

FYI, Gmail finally went to 2fa. Just took my 3rd call this hour for scan to email failures.
Help desk is gonna be busy today!

(sorry about title typo)

[martinar]

Re: Gmail for SMTP - It finaaly happened

Yes it happened. It baffles me that the responsability of solving this kind of issues is never clear, IT tends to wash their hands.

[BillyCarpenter]

Re: Gmail for SMTP - It finaaly happened

There's been plenty of discussion about switching over to the use of an app password for gmail. I'm surprised everyone doesn't have this taken care of already.

[mojorolla]

Re: Gmail for SMTP - It finaaly happened

We had 7 calls today for gmail failures, not too bad but I expect a few more over the next week or so...
The fourth call was this one:

Me: I can remote into your desktop and fix it from here.

Customer: Ok wonderful, but I must warn you the computer is kind of slow.

Me: OK, well let's give it a try

Keyboard clacking, mouses clicks, logins into customer PC, spits coffee through nose

Capture.jpg

Me: I think I can help with the slow PC

Clicks and closes 28 browser tabs

[SalesServiceGuy]

Re: Gmail for SMTP - It finaaly happened

The sales solution is to recommend the Tech Service Dept invoice one hour of labour for their effort. Scan to email did not stop working because of some fault within the copier. It stopped working because of a policy change made by Google.

Should any customer complain after they receive their invoice, the sales person can reverse the charge.

The upside is you will get more revenue and there will likely be few calls complaining about the invoice.

[tsbservice]

Re: Gmail for SMTP - It finaaly happened

After initial mess it would be gone for good. Customers finally should understand that it's much better to have dedicated email account for company MFP.

[slimslob]

Re: Gmail for SMTP - It finaaly happened

FYI, Gmail finally went to 2fa. Just took my 3rd call this hour for scan to email failures.
Help desk is gonna be busy today!

(sorry about title typo)

Actually that is not what happened. You can still turn off 2FA. What they have finally done is to permanently disable "Less Secure Apps" Customer IT personnel are finally forced to properly setup Google relay service. It requires an administrative login to the company's Google desktop. Done properly, it will enable every MFP behind the gateway whose public IP address is setup as the authentication. They will of course be restricted to a certain number of outgoing emails a day. Link the Google support document can be found in a reply I made to another post earlier today in the Ricoh forum.

[slimslob]

Re: Gmail for SMTP - It finaaly happened

Yes it happened. It baffles me that the responsability of solving this kind of issues is never clear, IT tends to wash their hands.

Since the proper solution require an administrative login to Google Desktop, it is now entirely in the lap of IT personnel. If an IT company cannot handle it, the customer needs to hire a new customer. If you know an IT company who knows how to handle it, make recommendations to your customers.

[tonerhead]

Re: Gmail for SMTP - It finaaly happened

We had 7 calls today for gmail failures, not too bad but I expect a few more over the next week or so...
The fourth call was this one:

Me: I can remote into your desktop and fix it from here.

Customer: Ok wonderful, but I must warn you the computer is kind of slow.

Me: OK, well let's give it a try

Keyboard clacking, mouses clicks, logins into customer PC, spits coffee through nose

[ATTACH=CONFIG]53497[/ATTACH]

Me: I think I can help with the slow PC

Clicks and closes 28 browser tabs

If I had a nickel for everyone of those like your picture, let's face it, the Kardashian's would be begging to date me. People are so stupid.

[blazebusiness]

Re: Gmail for SMTP - It finaaly happened

Actually that is not what happened. You can still turn off 2FA. What they have finally done is to permanently disable "Less Secure Apps" Customer IT personnel are finally forced to properly setup Google relay service. It requires an administrative login to the company's Google desktop. Done properly, it will enable every MFP behind the gateway whose public IP address is setup as the authentication. They will of course be restricted to a certain number of outgoing emails a day. Link the Google support document can be found in a reply I made to another post earlier today in the Ricoh forum.

The link Slimslob posted in the Ricoh forum below:


Send email from a printer, scanner, or app - Google Workspace Admin Help


Thanks as always Slimslob, you're always ready to help out. Appreciate you.

[rthonpm]

Re: Gmail for SMTP - It finaaly happened

If I had a nickel for everyone of those like your picture, let's face it, the Kardashian's would be begging to date me. People are so stupid.

I see so many freaking people with tabs like that who get so paranoid if you even look to close one. I mean: bookmark the page or clip the contents into something like OneNote and be done with it.

Granted, these are the people who also request a higher spec machine because they claim their current standard spec machine is too slow. Well, any machine would be with that many tabs open in Chrome!

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[Rewind!]

Re: Gmail for SMTP - It finaaly happened

Workspace has worked well for us since we transitioned over to google services. I beleive we have only had 1 day of failure since transition (2ish years). I can confirm that there are sending limits that expand based on the number of users on your account. These are paid services offered from google, not free ($6/user). We have our own domain hosted through workspace and generate machine dedicated services for our rental fleet, not equipment sold. If you could only guess how many times this past week I received the "Why should I have to pay for a service that was working for free before" argument from clients , smh. I mean, its the cost of doing business, if you want to scan to email, pay for the service.

JC

[slimslob]

Re: Gmail for SMTP - It finaaly happened

If you could only guess how many times this past week I received the "Why should I have to pay for a service that was working for free before" argument from clients , smh. I mean, its the cost of doing business, if you want to scan to email, pay for the service.

JC

I would bet that they have been paying for an ISP that actually includes 10 email addresses that they apparently have not been using. If they had been using the email from their ISP there would be no problem now.

[bsm2]

Re: Gmail for SMTP - It finaaly happened

The sales solution is to recommend the Tech Service Dept invoice one hour of labour for their effort. Scan to email did not stop working because of some fault within the copier. It stopped working because of a policy change made by Google.

Should any customer complain after they receive their invoice, the sales person can reverse the charge.

The upside is you will get more revenue and there will likely be few calls complaining about the invoice.

Its been great billable service calls all week thanks Google

[rthonpm]

Re: Gmail for SMTP - It finaaly happened

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The only game you spammers should play is running in traffic.



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