Scan to Email - Some Users receive some do not

[rthonpm]

Re: Scan to Email - Some Users receive some do not

It sounds like you were in a situation that we outright stopped supporting where the copier uses an email address in a different domain from the users. We had several customers using an ISP email address to scan while their own email addresses used their own company domain. This led to several issues:

1. Inconsistent configuration as one of the two providers would make a change that broke something (sounds like your situation)

2. Scans to customers being ignored. The customer is used to emails from bob@company.com and then receives emails from company@isp-email.net which they just delete as they think it's a phishing email or something potentially malicious.

Microsoft has made it ridiculously cheap to get a basic M365 account with an Exchange email account that almost any company can afford it. This puts all of their email, internal or external, under a single domain and a single set of standards that makes troubleshooting much easier.

In the instance you had there would be no place to check any logs as ISP support is generally not going to give you access to any meaningful information.

Sent from my Pixel 6 Pro using Tapatalk

[SalesServiceGuy]

Re: Scan to Email - Some Users receive some do not

It sounds like you were in a situation that we outright stopped supporting where the copier uses an email address in a different domain from the users. We had several customers using an ISP email address to scan while their own email addresses used their own company domain. This led to several issues:

1. Inconsistent configuration as one of the two providers would make a change that broke something (sounds like your situation)

2. Scans to customers being ignored. The customer is used to emails from bob@company.com and then receives emails from company@isp-email.net which they just delete as they think it's a phishing email or something potentially malicious.

Microsoft has made it ridiculously cheap to get a basic M365 account with an Exchange email account that almost any company can afford it. This puts all of their email, internal or external, under a single domain and a single set of standards that makes troubleshooting much easier.

In the instance you had there would be no place to check any logs as ISP support is generally not going to give you access to any meaningful information.

Sent from my Pixel 6 Pro using Tapatalk

... the customer is usually scanning to themselves from the copier's address book and then repurposing the email or attachment.

... even when the scan is leaving the business to a different domain, I ensure the email's default body string clearly identifies the Sender and has the pre-approval of the customer. I get very few complaints and very few emails are ignored.

... yet, I do acknowledge that your policies are superior in terms of information security than mine.