A customer has a wireless USB Linksys device plugged in to their PC, for wireless Internet access. We've connected a copier directly to the computers NIC via CAT5 because the wireless router is in the opposite side of the building. The copier is using a 169.xxx.xxx.xxx and the NIC has been manually configured to also use a 169.xxx.xxx.xxx IP. Printing and scanning work 100% of the time. If the customer tries to access the Internet(using IE or Firefox) they get the "Page cannot be displayed" message. If you unplug the CAT5 from the back of the PC then you can browse the Internet just fine. The kicker is that this exact same setup worked just fine on their old PC and this problem started when they upgraded to a new PC(both were/are Windows XP). I have also set other customers up this way and have never had a problem. Also, I got this setup to work once by unplugging the wireless Linksys device and moving it from the back of the PC to the front.
I tested with my laptop, which has wireless built in, connected to a copier via CAT5 and everything works. Wireless has a 192.xxx.xxx.xxx IP from DHCP and both the NIC and the copier have a manually configured 169.xxx.xxx.xxx IP. If you unplug the CAT5 from my laptop the Internet still works. When you plug the CAT5 back in, Internet will fail for approx. 2 minutes then everything will start working again with little or no intervention.
It seems that Windows, on the customer's PC, is not managing the Internet connection properly.
Any ideas are greatly appreciated.
I tested with my laptop, which has wireless built in, connected to a copier via CAT5 and everything works. Wireless has a 192.xxx.xxx.xxx IP from DHCP and both the NIC and the copier have a manually configured 169.xxx.xxx.xxx IP. If you unplug the CAT5 from my laptop the Internet still works. When you plug the CAT5 back in, Internet will fail for approx. 2 minutes then everything will start working again with little or no intervention.
It seems that Windows, on the customer's PC, is not managing the Internet connection properly.
Any ideas are greatly appreciated.
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