One Drive Error

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  • BillyCarpenter
    Field Supervisor

    Site Contributor
    VIP Subscriber
    10,000+ Posts
    • Aug 2020
    • 16308
    #1

    One Drive Error

    I installed a new PC for a customer and they're using SharePoint and all folders are synced via OneDrive. This allows the user quick access with File Explorer. I've done this MANY times with never a problem. However, this time one of the folders won't sync. It says: "Sorry, we can’t sync this folder, You’re already syncing a shortcut to a folder from this shared library.” Error in OneDrive."

    I've been researching the problem but I was wondering if anyone had any words of wisdom? Thanks in advance.
    Adversity temporarily visits a strong man but stays with the weak for a lifetime.
    Tags: error, folder, onedrive, sync
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37228
      #2
      Re: One Drive Error

      Originally posted by BillyCarpenter
      "Sorry, we can’t sync this folder, You’re already syncing a shortcut to a folder from this shared library.” Error in OneDrive.
      Only thing that I can think of is that a user may have already done a sync to their personal One Drive that they use to share across their work and home computers.

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        • BillyCarpenter
          Field Supervisor

          Site Contributor
          VIP Subscriber
          10,000+ Posts
          • Aug 2020
          • 16308
          #3
          Re: One Drive Error

          Originally posted by slimslob
          Only thing that I can think of is that a user may have already done a sync to their personal One Drive that they use to share across their work and home computers.

          Thanks for the response but I don't think that's the problem. When you create a document in SharePoint it's saved to the cloud. When you sync a file in SharePoint, a local copy is made. When changes are made to the document, only the changes are sent to the other version of the document. Example - If you add a sentence to a Word doc., only that change is synced to the other version on the cloud thus both locations are synced together at all times. This process happens in the background. So that's how syncing works.


          I think the solution will be to remove the shortcut to said folder in OneDrive and then try to sync again in SharePoint. That's what I gather from my online research, anyway. I'm gonna give it a shot in the morning.


          Thanks.
          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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            • BillyCarpenter
              Field Supervisor

              Site Contributor
              VIP Subscriber
              10,000+ Posts
              • Aug 2020
              • 16308
              #4
              Re: One Drive Error

              I resolved the error this morning. In the process, I learned a few things. One of the things I learned is where the local copy is kept once I sync a SharePoint file.


              Path:

              C:\Users\Your User Account\OneDrive
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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