Hello everyone,
We are currently managing a large fleet of over 100 printers, all integrated with Kofax Equitrac 5.7. We've encountered an issue where the card readers on some of these printers stop working intermittently. When users attempt to login using their PIN, the fields for the user ID and password are missing, (see attached screenshot).
The issue isn't tied to any specific model; it has occurred on IMC3500, MP4055, and MPC3004.
Has anyone else experienced this or have any insights on how to troubleshoot and resolve the issue? Your assistance would be greatly appreciated.
Thank you in advance!
We are currently managing a large fleet of over 100 printers, all integrated with Kofax Equitrac 5.7. We've encountered an issue where the card readers on some of these printers stop working intermittently. When users attempt to login using their PIN, the fields for the user ID and password are missing, (see attached screenshot).
The issue isn't tied to any specific model; it has occurred on IMC3500, MP4055, and MPC3004.
Has anyone else experienced this or have any insights on how to troubleshoot and resolve the issue? Your assistance would be greatly appreciated.
Thank you in advance!
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