I have two customers using Kerio mail server. Both customers have Konica Minolta copiers and they want to use scan to email. One customer has a C353 and the other is C351. Both machines will not authenticate with the Kerio mail server, I have tried other machines with no luck as well. I figure the SMTP authentication level is set too high for the machine. Has anyone had any experience with Kerio Mailserver?
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I have had eperiences with Kerio and it is horrible.
Just a couple of things that you should check.
1. Are your customers actually using Kerio to send emails, or are they sending through their ISP?
2. Are you using registered mailboxes / email addresses?
3. Have you asked the clients IT to whitelist the copiers?Please don't ask me for firmware or service manuals as refusal often offends. -
1. Yes, they are sending through Kerio. I verified all the settings with my thunderbird email client, which authenticates without an issue.
2. I'm not sure what you mean. They have a registered domain name and the email server is offsite, so I think they would have to be registered.
3. I can ask, but my laptop with the same settings can authenticate, but maybe being a lower level of authentication, it might require the copiers to be whitelisted.. good idea!Comment
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Not a problem at all. Glad you posted the fix here for everyone else.
Please don't ask me for firmware or service manuals as refusal often offends.Comment
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